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H: (123) 456-7890
C: (123) 456-7890
Service-oriented Guest Services Agent with three years of experience in hotel and hospitality, seeking to take next career step in a challenging position as a Front Desk Clerk. Skilled in managing multiple guest needs and working in collaborative environments to maximize customer service. Success in enhancing guest experiences and championing world-class service associated with hotel brand.
Front desk operations
Check-in and check-out procedures
Booking and reservation management
New business development
1/1/2016 ? Current
Guest Services Agent
Wyndham Hotel Group ? Arlington, VA
Greet guests and provide warm and friendly service during check-in and check-out processes.
Compute bill, collect payment, and make change for guests; post charges such as room, food, liquor, and telephone service fees.
Manage cash and credit card transactions, and maintain personal bank; enforce hotel company credit policies.
Answer inquiries relating to hotel services, guest registration, and shopping, dining, entertainment, and directions.
7/1/2015 ? 12/1/2015
Guest Services Associate
Hyatt Regency ? Washington, DC
Greeted, registered, established credit, and issued keys to guests.
Answered phones and directed calls according to customer and guest needs.
Received guest requests and complaints, and ensured initiation of appropriate actions.
Addressed inquiries regarding amenities, services, policies, area attractions, dining, and directions.
Completed checkout process, computed bills, collected payment, and made change for guests; balanced cash receipts.
Made, confirmed, and canceled reservations for guests.
6/1/2013 ? 6/1/2015
Guest Services Associate
Hampton Inn ? Washington, DC
Greeted and welcomed guests approaching front desk and maintained operation of PBX console.
Answered questions regarding services, facilities, and hours of operation.
Computed guest bills and collected and processed payment.
2013High School Diploma
Yorktown High School Arlington, VA