Technical support specialists are often asked to utilize skills that typically aren’t acquired in a classroom but rather are traits inherent to one’s personality. When crafting your resume, your personal aptitudes and your acquired skills are both important tools that you want to convey to prospective employers. In today’s competitive world of IT, showcasing these in your resume will help hiring managers remember you when the time comes to screen potential candidates. The accompanying template will show you how to combine both your technical skill set and relevant aspects of your personality and character into the ideal contemporary resume.
What to Include in a Contemporary Technical Support Specialist Resume
Many employers today want to see what has driven your career progression. This has led to an increased emphasis being placed on highlighting your professional growth while describing your career path. Remember this when listing your former and current job responsibilities. Mention your ascension within an organization, as well as any leadership roles you’ve held. Include any continuing education opportunities you’ve sought. This information not only serves to chronicle your professional success, but also highlight coveted personality traits such as drive, self-confidence, and determination.
Common Resume Fails: Mistakes to Avoid
- Being vague: Your ability to convey both your skills and your character requires that you include details about your past professional experience.
- Self-deprecation: Maintain a confident tone throughout your resume regarding your skills and your capabilities.
- Omitting the editing process: Don’t let simple grammatical errors call your skill set into question.
7415 Moon Ave, Orlando, FL 11111
Tenured technical support analyst in the process of relocating to new market. Seeking position similar to current role with security services monitoring company. Developed strong skill set through 15 years of work within the information technology industry. Willing to travel or work remotely. Looking for senior or upper level position, or a job that can quickly transition into such a role.
Work portfolio includes two years as a data architect, four years in network planning and development, and nine years in providing technical support.
Tenure in technical support featured several leadership positions, including team lead, technician team manager, consulting specialist, and senior technical support provider.
Selected by executive team of former employer to oversee the creation of new issue response standards for tech support specialists across the organization.
Orchestrated improvement efforts throughout current tenure that saw 60 percent decrease in issue resolution times and 45 percent increase in front-line employee satisfaction.
Experience has led to strong working knowledge of network infrastructure, remote connectivity requirements, data center backup best practices and environmental monitoring, and server security issues.
Recognized by previous employer as having displayed a comprehensive skill set when resolving front-line employee issues and building a better understanding of work-related software applications.
Served as technical support department liaison during system-wide monitoring software update in 2010.
Approached by managers from other departments to create annual review assessment on business applications relevant to their areas to be administered to their staffs.
Professional qualifications include CompTIAA+ Technician, Certified Information Systems Security Professional (CISSP), and Microsoft Certified Systems Engineer (MCSE).
Recruited by local technical school to assist with the teaching of entry level certification courses.
Senior Technical Support Provider
Strong Home Security Systems – Houston, TX
2001 – 2016
Initially selected as one of four interns from local technical school; have since progressed into current role.
Helped to spearhead the efforts to create in-house IT certification training program after having earned MCSE and CISSP certifications through private channels.
Monitor all service call resolution services.
Adjunct Faculty Member
TrainMe Technical School – Houston, TX
2014 – 2016
Educate enrollees on CompTIAA+ examination and performance review.
Bachelor in Systems Management
Harrisville University, Harrisville, TX
Associate in Applied Sciences
Career Path Technical College, Marshall, TX
Earned CompTIAA+ certification as part of curriculum.