Free Professional Call Center Agent Resume Templates

Our professional call center agent resume keeps things simple but includes stylistic changes to help you shine among competing candidates. View our professional resume examples to see how you can write and format a strong resume.

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By using our free professional call center agent resume templates, you will learn how to best write a resume for a career as a Call Center Agent.

Professional Resume Pros and Cons

Our free professional call center agent resume templates were made to meet the needs of applicants who wish to highlight their skills and achievements while injecting stylistic flourishes to help them stand out among the other candidates.Pros: Clear standardization that makes you seem organizedPros: No tricky formatting to slow down your work

  • Cons: May not be memorable
  • Cons: Does not encourage creativity

Resume Text
JENNA
JONES
123 Street,
City, ST
,
12345
H: (123) 456-7890
C: (123) 456-7890
email@isp.com
Professional Summary
Motived Call Center Agent with over eight years of experience in banking and financial services. In-depth understanding of Patriot Act, Bank Secrecy Act, Right to Financial Privacy Act, Regulation D Transfer Limitations, and Regulation CC Funds Availability Act. Track record of success in delivering top-tier customer service while selling and upselling bank products and services.
Skill Highlights
Banking and financial Services
Customer service
Account management
Dispute resolution
Selling and cross-selling products
Time management
Professional Experience
Call Center Agent
8/1/2014 ? Present
Meritrust Credit Union ? Junction City, KS
Provide quality service by phone, promote credit union products and services to meet sales and service goals, and assist members with transactions and account information.
Promptly answer inbound calls and route calls to designated personnel.
Perform non-cash related teller transactions and complete applicable forms and documentation; assist customers with transferring funds between shared accounts, making loan and credit card payments, replacing ATM/debit cards, and facilitating dispute requests.
Advise customers on new account products and related services such as features and benefit information for deposit products, APY information for deposit account products, and documents and information required to establish deposit accounts.
Assist customers with basic information relating to loan products, including features and benefits of loan products.
Call Center Agent
3/1/2014 ? 8/1/2014
Millennium Bank ? Junction City, KS
Greeted customers by phone, proactively determined services needs, and suggested appropriate services.
Made outbound calls to existing customers to promote present and promotional deposit and loan products.
Accepted loan payments and customer check orders.
Sold or referred bank services to existing customers and potential customers, including DDA accounts, savings accounts, certificates of deposit, individual retirement accounts, and safe deposit boxes.
Call Center Agent
6/1/2006 ? 1/1/2014
Advanced Call Center Technologies, LLC ? Junction City, KS
Received inbound calls from consumers for assistance with billing and to service their credit card accounts.
Identified, researched, and resolved customer issues; tactfully manage difficult or emotional customers.Simultaneously addressed and documented customer issues into customer accounts and company databases.

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