Our professional IT resume templates give you a polished, authoritative feel when submitting this important document. Take a look at our sample to see if its right for you during your job search.
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Creative Resume Pros and Cons
This specific design was made to help you highlight your talents and accomplishments. Let this, not trendy graphics, do the talking. But is this style right for you?
- Pros: The organization is simple, straightforward, and wont elicit questions from employersPros: Its unlikely that an employer would be bothered by this style
- Cons: If you have employment gaps, they will be apparent
- Cons: You miss an opportunity to showcase your personality
H: (123) 456-7890
C: (123) 456-7890
Technical Support Manager with over nine years of experience delivering top-tier support to diverse range of end-users across multiple industries. Accomplished in addressing and resolving technical issues to sustain uninterrupted business operations. Proven leadership with the ability to optimize workflow, improve asset management, and cut costs.
Tier 1 and Tier 2 technical support
Deskside and remote support
Designed inventory database to better manage assets and facilitate budget management.
Reduced costs by introducing asset management controls, optimizing workflows, and developing effective disaster and contingency plans.
Created and initiated internal system assessments and patch management protocols to improve IS security and stability.
Information Technology Department Manager
6/1/2012 ? Current
Smythe and Associates ? Boston, MA
Plan and direct all IT functions, and provide consulting and IT support to clients without internal IT departments.
Evaluate business needs and recommend solutions to enhance users experience and optimize workflow.
Create and implement standards and procedures for technical solution implementation.
Perform risk assessments and initiate strategies to minimize risk and improve security; advise stakeholders and executive management of security risks affecting hardware, software, and cyber security.
Design and integrate corporate networks, including wired and wireless networks, firewalls, email, storage, and remote access solutions
PC Support Specialist
4/1/2010 ? 5/1/2012
United Bank of Boston ? Boston, MA
Took daily calls and provided deskside support to end-users, and diagnose technical issues for hardware, including desktop and laptop, mobile phones, iPads, printers, Cisco IP phones, and software applications.
Built computers for new hires with appropriate hardware and software configurations, created and administered new accounts, and facilitated new hire orientation and training.
Performed monthly patching on all devices using Lumension software to push updates to bank equipment.
Maintained CheckPoint encryption on mobile devices, updated encryption licenses on main server, and encrypted new mobile devices.
Managed asset inventories for new and old equipment; updated database to add and remove equipment from network and enable inventory control.
Desktop Support Specialist
7/1/2007 ? 3/1/2010
Mercy Health System ? Boston, MA
Set up and installed networked printers, laptops, desktops, monitors, scanners, EMAR Bluetooth scanners, and modems.
Produced training documentation for end-users, provided one-on-one training, and coached junior IT technicians.
CompTIA A+ Certification
Administering Cisco Unified Communications Workspace