Traditional call center resume templates keep things clean. These basic resume designs and formats focus on you and your accomplishments without all the fuss of a creative resume. These designs also enable you to make the best use of space to showcase your career profile on the page. Take a look at our traditional resume examples to see how you can write and format a winning resume.
Traditional Call Center Agent ResumeCustomize Resume
By using our free traditional call center resume templates, you will learn learn the ropes of strong resume making.
Traditional Resume Pros and Cons
Our free traditional call center resume templates are designed to meet the needs of applicants who want to highlight their skills and achievements and provide a format that tells your professional story to a potential employer.Pros: Simple organization for easy reading
- Pros: Isn’t risky — the format won’t hurt your chances
- Cons: Employment gaps will be obvious
- Cons: No way to showcase your winning personality too
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Call Center Representative with a history of success helping customers diagnose and resolve technical issues relating to online banking. Highly adept in providing Perfect Client Experience (PEC) by phone to internal and external customers. Successful in handling variety of complex banking service inquiries, resolving customer issues, identifying customer needs, and providing first-tier technical support.
Banking and financial Services
Selling and cross-selling products
Customer Service Representative I
8/1/2014 – Present
BB&T – Greensboro, NC
Deliver world-class customer service by answering inbound calls professionally, accurately, and courteously and facilitate resolution of customer complaints.
Safeguard customer information and help bank minimize losses by performing verification on each call received.
Identify possible identity theft and fraud, and escalate for customer follow up and risk mitigation.
Uncover opportunities for business development and recommend products and services aligning with customer needs; help customers open new accounts and purchase ancillary products.
Online Banking / Call Center Representative
3/1/2010 – 8/1/2014
First State Bank of North Carolina – Greensboro, NC
Administered daily data processing activities such as new enrollments, electronic file transfers, wire transfers, stop payments, ACH, bill pay drafts, and related functions, including troubleshooting and technical support.
Processed requests for additions, changes, research and assistance related to online banking transactions and services, automated voice response system, core banking system, and other products and services managed by the online banking department.
Fielded customer inquiries relating to services, products, fees, and claims, and reported issues.
Improved customer retention by cross-selling programs and services.
Customer Service Representative
7/1/2006 – 2/1/2010
NewBridge Bank – Greensboro, NC
Received and responded to customer inquiries by phone and email regarding bank products, policies, procedures, and programs.
Met referral goals by recommending banking products and coordinating with other bank channels in sales and service capacity; facilitated new account processes and set up banking services.
Compiled information on service problems and customer complaints, and researched and resolved documentation errors and discrepancies.
Upheld compliance with regulatory and bank policies and procedures while adhering to bank security polices and confidentiality standards.