In today’s business market, companies ranging from small start-ups to large, established corporations all rely on computer networks as well as hardware and software applications to function. Thus the need for technical support specialists is in high demand. Yet even an abundance of demand cannot guarantee you a job within this industry; rather, it’s your resume that will help reel in the interest of prospective employers. Consult the accompanying tips to build a strong traditional resume that you can post to job sites or take to hiring events.
What to Include in a Traditional Technical Support Specialist Resume
In many instances, you’ll want to have a resume on hand to give to companies looking to hire at job fairs or when you are engaged in networking opportunities. A traditional resume is typically the type to provide in such a situation. Its language should be general, offering a high-level overview of your skill set as opposed to any specific details about your interests or personality. The purpose in this is to present yourself as a good fit for any company, regardless of its culture. Therefore highlight the duties associated with your current and former jobs, and limit the points related to your career highlights to a single sentence or two. Understand that when giving this resume, you’re revealing little about yourself. Be prepared, then, to open up further during your initial interview.
Common Resume Fails: Mistakes to Avoid
- Proofreading errors: As your resume is typically your first point of contact with a prospective employer, you want it to appear and sound as intelligent as you are.
- Including extra information about your personal interests: This resume is designed to simply show your qualifications. You’ll have plenty of chances to extoll the virtues of Italian Renaissance-era poetry to your coworkers once you’re hired.
- Excluding your intentions in your summary: Clearly state what you hope to achieve if you are hired.
789 King Road, Salt Lake City, UT 11111
Certified technical support specialist looking for career advancement opportunities. Currently working as a junior technician for regional materials management provider. Six years of experience in current role. Willing to be trained on new systems. No objections to commuting back and forth between work locations. Hoping to find position that could eventually lead to supervisory or management role.
Worked for materials management firm that stocked supplies for more than 150 companies in local region.
Selected as a team lead during most recent two years of tenure.
Participated in transition to completely new software platform in 2013.
Manage IT solutions for billing and accounts receivable departments.
Part of team recognized for professionalism by management in 2015.
Sit on advisory board responsible for reconfiguring support ticket filing process.
Responded to more than 300 remote service calls during tenure.
Named training consultant in 2014.
Certified in systems and IT management in 2008.
Stock Materials Management Solutions – Riverton, UT
2010 – Present
Field employee IT service calls
Resolve system or functionality issues remotely if possible
Travel to satellite offices to check equipment as needed
Prepare issue resolution reports to be shared with management team
Present classes on proper system usage to frontline employees
Assist in the training of new technical support staff
Seek continuing education credits to maintain systems certifications.
Hello Call Center – Cheyenne, WY
2008 – 2010
Fielded systems issues calls by phone and recorded them in work log.
Compiled information from performance report database to be shared in staff meetings
Accompanied specialists on calls and recorded actions taken to resolve issues.
Bachelor in Computer Science
Sherman State College, Sherman, CO
Earned system certifications as part of senior year coursework.