I am an experienced Assistant Manager with strong interpersonal skills and extensive customer service & sales experience.
Outstanding communication skills
Conflict resolution skills
Accurate cash handling
Retail inventory management
Store opening and closing procedures
MS Office proficient
SC Kiosks November 2008 to November 2010 Assistant Store Manager
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Directed and supervised employees engaged in sales, inventory-taking and reconciling cash receipts.Completed weekly schedules according to payroll policies.Maintained daily record of all transactions.Wrote order supply requests to replenish merchandise.Trained staff to deliver outstanding customer service.Analyzed marketing information and translated it into strategic plans.Worked closely with the district manager to formulate and build the store brand.Contributed to merchandising ideas at team sale meetings.
The Children's Place August 2012 to February 2013 Sales Associate
Delivered excellent customer service by greeting and assisting each customer.Addressed customer inquiries and resolved complaints.Design and implemented customer satisfaction metrics.Stocked and restocked inventory when shipments were received.Reorganized the sales floor to meet company demands.Contributed to merchandising ideas at team sale meetings.
Kagman High School 2007 High School Diploma Pittsburgh, Saipan, Northern Mariana Islands
National Honor Society Member & Assistant Secretary.Outrigger Canoe Team Captain. Junior Class President; won class of the year. 3.7 GPA; graduated a year early.
Art Institute of Pittsburgh 2014 Diploma: Residential Planning Pittsburgh, PA, United States
Learning and training in the basics of Interior Design. The course is a year long. Will continue on to my Bachelor's in Interior Design when the diploma program ends. Trained in Drafting, Adobe Illustrator & Photo shop. Taking a Textiles & AutoCad Course.