100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Reliable Customer Service Lead with the experience necessary to be able to react properly in any client situation. Adept at maintaining customer service logs, training associates on dealing with unruly clients and making sure that all company productivity metrics are met. Specializes in fast-paced and professional environments.
Computer software skills
Short and long-term projects
Customer Service Lead, June 2010 – February 2015 Tolly Incorporated – New Cityland, CA
Managed a team that consistently rated at the top of the company for customer satisfaction.
Assisted in determining and administering employee discipline.
Often asked to cover for other leads who had not shown up for their shifts.
Customer Service Lead, June 1995 – September 2007 Chemeria Incorporated – New Cityland, CA
Helped to update all customer service policies.
Meet or exceeded customer satisfaction levels.
Reduced turnover on each team by a factor of 60 percent.
1995 Associate’s Degree, Business Screen Community College – New Cityland, CA