Customer Service Specialist Resume

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Manager: Juan Moralez, Senior Manager

Mental Health Insurance Customer Service Representative

Value Options Inc., Long Beach, CA. 01/03 to 05/05

Provide excellent customer service in order to assist customers with benefit information. Demonstrate accurate follow up regarding referral, eligibility, or payment issues. Apply trouble shooting and problem solving techniques. Assist with the training of new Customer Service Representatives regarding policies, procedures, and various work flow.

U.S. Navy: BM3 E-4 3rd Class Petty Officer

Supervisor: BM1 Johnson

Based at 32nd Street Naval Base, San Diego California, stationed on the USS Tarawa

Supervise and account for twenty seamen. Perform various tasks quickly and safely while maintaining accuracy. Navigation and driving of the USS Tarawa. Protect innocent lives.

Education

Completed, United States Navy Navigation Training, Great Lakes Naval Training Base

Diploma, Polytechnic High School (GPA 3.3)

Awards

Divisional Hard Charger – for my contributions to the efficiency, morale, and combat readiness of Third Division, USS Tarawa and The United States Navy.

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