Manager: Juan Moralez, Senior Manager
Mental Health Insurance Customer Service Representative
Value Options Inc., Long Beach, CA. 01/03 to 05/05
Provide excellent customer service in order to assist customers with benefit information. Demonstrate accurate follow up regarding referral, eligibility, or payment issues. Apply trouble shooting and problem solving techniques. Assist with the training of new Customer Service Representatives regarding policies, procedures, and various work flow.
U.S. Navy: BM3 E-4 3rd Class Petty Officer
Supervisor: BM1 Johnson
Based at 32nd Street Naval Base, San Diego California, stationed on the USS Tarawa
Supervise and account for twenty seamen. Perform various tasks quickly and safely while maintaining accuracy. Navigation and driving of the USS Tarawa. Protect innocent lives.
Completed, United States Navy Navigation Training, Great Lakes Naval Training Base
Diploma, Polytechnic High School (GPA 3.3)
Divisional Hard Charger for my contributions to the efficiency, morale, and combat readiness of Third Division, USS Tarawa and The United States Navy.