100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Accomplished Back Office Supervisor expertly overseeing back office staff in hospitality environments. Skillfully ensure the processing of guest payments, tracking of hotel revenue and expenditures and successful submission of required financial documentation. Focused on motivating back office staff to be as productive and efficient as possible.
Financial management knowledge
Office operations and procedures
MS Word, Excel and PowerPoint
Highly organized and efficient
Back Office Supervisor, July 2012 – Present
New Horizon Hotel & Spa – New Cityland, CA
Track monthly revenue.
Determine monthly operating expenses.
Store and access vendor/supplier contracts and agreements.
Ensure that hotel database is up-to-date.
Back Office Supervisor, October 2009 – June 2012 Sunrise Suites – New Cityland, CA
Confirmed that new employee information was accurately entered in the system.
Dealt with any unpaid bills for contracted services, such as seasonal lawn care.
Responded to requests for specific documentation from federal and state agencies.
Prepared monthly summaries of all expenses and accrued revenue.
Maintained all required records concerning hotel operations.
Developed, updated and implemented staff training procedures.
Processed invoices and prepared purchase orders as necessary.
2010 Associate’s Degree, Hospitality Management University of California – New Cityland, CA 2008 Bachelor of Science, Office Management University of California – New Cityland, CA