Why Is This a Good Front Desk Agent Resume Sample?
The front desk agent resume sample starts off with a three-statement summary of the candidate’s professional experience. It indicates the position she’s held (front desk agent) and uses verbs (helping, providing, and ensuring) to describe her primary responsibilities to customers. In the summary, the candidate also presents her end goal: “to better the experiences those guests have.” Employers appreciate forward-thinking staff, so including her overall aim adds to the effectiveness of the summary.
Following the summary, the core qualifications section outlines specific skills the applicant has developed. Since a front desk agent is an organization’s first contact with customers, the list of qualities focuses primarily on competence in serving clients. Customer service, guest relations, and guest management all include the words customer or guest, while “friendly and professional” service implies interaction with clients. Concentrating on the most significant aspects of a front desk agent’s role strengthens the core qualifications section of this resume sample.
Keeping the overarching goal of satisfying customers at the forefront, the candidate in the front desk agent resume sample offers specific numbers in the experience section. Rather than state her position as overseeing customer satisfaction, she expands the description to include the fact that she worked with over 100 guests each day. Numbers provide measurable evidence of a candidate’s job responsibilities. Whether you include the number of guests (as seen here) or add statistics to demonstrate your contribution to profit gains, you want to present concrete proof of your work, and figures do that as well as anything.
Finally, in the front desk agent resume sample, the education section demonstrates the basic format for someone who has graduated from high school but not yet completed college. Notice the name of the school, the location, and the graduation date are all included in this section. Should this candidate go on to earn college degrees, she should no longer list her high school diploma.