100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Detail-oriented Front Desk Clerk with extensive experience working at large hotel properties. Outstanding customer service skills and adept at dealing with multiple issues and guests in a high pressure setting. Highly developed cooperative skills as an effective team player.
Proactive problem solver
Friendly and outgoing
Cooperative eam player
March 2010 to October 2012 Hilton Hotel—New Cityland, CA Front Desk Clerk
Staffed front desk at high end property with over 600 suites and rooms.
Responsible for overseeing all reservation related matters.
Continual contact with hotel guests.
Charged with resolving a host of different types of guest related issues.
October 2012 to January 2014 New City Land Hotel—New Cityland, CA Front Desk Clerk
Staffed the main desk of a 500 plus room hotel property in large urban area.
Managed the graveyard shift at front desk for property.
Duties included overnight accounting tasks.
Supervised other members of graveyard front desk team.
January 2014 to Present Holiday Inn—New Cityland, CA Front Desk Clerk
Staffed front desk at family oriented property in large city.
Responsible for all issues related to reservations and room accommodations.
Received employee of the quarter award twice.
Responsible for front desk receivables accounting.
2009 University of Denver, Denver, CO Bachelor of Arts, Hospitality Management