100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Well-rounded Front Desk Sales Associate with a strong professional background in the hospitality industry. Knowledge of check-in/check-out procedures, hotel database systems and multi-line phone systems. Expertise in customer service and guest satisfaction.
Mutli-line Phone System
Database and Records Management
Front Desk Sales Associate, March 2010 – March 2015 New Parkland Inn – New Parkland, CA
Achieved top sales award three quarters in a row for promoting the hotel’s Elite Club enrollments.
Assisted guests with check-in/check-out procedures, answered questions, attended to complaints.
Operated multi-line phone system, entered information into hotel database and provided other duties as needed.
Front Desk Sales Associate, September 2007 – March 2010 Citvale Hotel – New Cityland, CA
Promoted sales of the hotel’s upgrade package to guests, consistently received honors for highest enrollments.
Greeted guests, answered questions, assisted with check-in and check-out procedures.
Entered guest information into hotel database, managed room assignments and used multi-level phone system to receive reservations.
Performed other front desk duties as needed.
2007 Associate of Arts, Hospitality Management New Parkland Community College – New Parkland, CA