100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Goal-oriented General Manager experienced with ensuring optimal guest experiences through diligent oversight of hospitality services and the staff providing such services. Identify and resolve staff conflicts, order necessary supplies and schedule essential services. Dedicated to remaining assertive, responsive and meticulous while ensuring effective hospitality operations.
Strategic planning and organization
Hands-on management style
MS Office proficiency
Stellar leadership abilities
General Manager, March 2013 – Present
Hot Rocks Hotel & Resort – New Cityland, CA
Establish hiring standards and staff training procedures.
Implement policies for guest interactions.
Plan and direct guest services.
General Manager, June 2011 – March 2013 Good Morning B&B – New Cityland, CA
Ensured that rooms were properly prepared for new guests.
Prepared weekly staff schedules.
Quickly responded to any guest issues.
General Manager, November 2009 – May 2011 Sweet Sensations Day Spa – New Cityland, CA
Implemented a more effective reservation system.
Tracked monthly expenditures and assisted with budget planning.
Delegated responsibilities to assist managers and evaluated performance.
Confirmed that spa facilities were compliant with health and safety regulations.
Updated inventory tracking procedures.
2009 Bachelor of Science, Hospitality Management University of California – New Cityland, CA 2007 Associate’s Degree, Business Management University of California – New Cityland, CA