100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Knowledgeable Hotel Deposit Clerk with considerable experience securing deposits for rooms and making reservation arrangements. Expertly post and balance advance deposits, process refund requests and set up billing accounts for repeat guests with great accuracy. Actively seek to secure bookings and ensure a positive guest experience.
Impressive math abilities
Excellent computer skills
Highly adept multitasker
Extremely effective communicator
Superlative interpersonal skills
Hotel Deposit Clerk, August 2013 – Present
Waterfront Hotel – New Cityland, CA
Secure deposits for individual bookings, group bookings, wedding bookings and corporate bookings.
Maintain knowledge of current discounts that can be used as an incentive to secure bookings.
Inform potential guests of hotel amenities and services.
Prepare weekly tallies of anticipated revenue from scheduled reservations.
Provide a high level of customer service in all interactions with guests, both in person and over the phone.
Hotel Deposit Clerk, November 2009 – July 2013 Rolling Hills Hotel & Casino – New Cityland, CA
Maintained an updated database of all bookings.
Secured advance deposits for group reservations.
Initiated deposit refunds for non-group reservations.
Issued deposit refunds when rooms were double-booked.
Monitored cutoff dates for applicable discounts.
Transferred lock box advance payments.
Resolved issues with deposits.
2009 High School Diploma Alvera High School – New Cityland, CA