100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 email@example.com
Profoundly gifted Room Service Manager with a versatile background in overseeing all aspects of room service deliveries. Solid record of hiring, training, supervising and motivating room service staff that also includes successfully improving customer satisfaction rankings. Committed to ensuring that guests receive exceptional room service during their stay.
Impressive administration skills
MS Office proficiency
Strong leadership qualities
Great internal/external communicator
Room Service Manager, January 2011 – Present
Early Rise Hotel – New Cityland, CA
Interview, select and train room service staff.
Ensure that all shifts are adequately covered.
Conduct brief daily meetings with room service staff.
Room Service Manager, July 2006 – November 2010 Valley View Inn – New Cityland, CA
Maximized the efficiency of room service operations.
Provided room service staff with regular performance feedback.
Fully trained employees to ensure full compliance with room service policies and procedures.
Room Service Manager, December 2004 – May 2006 Cascading Falls Hotel & Day Spa – New Cityland, CA
Investigated and resolved any reported issues with room service.
Coordinated with kitchen staff supervisor to ensure the quality of all food delivered to rooms.
Supervised the performance of room service staff and addressed any issues in a timely, professional manner.
2004 Bachelor of Science, Hospitality Management University of California – New Cityland, CA