100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
HR Team Leader responsible for providing direction to human resources team and ensuring that quality customer service is offered at all times. Assist manager with development and implementation of staffing, training and telemarketing. Specialize in hiring, motivating and recognizing team of employees.
Oversees employee scheduling
Organizes staff meetings
Proficient at both written and verbal communication
Trains and promotes employees
HR Team Leader, April 2012 – Present Pasadena America Corporation– Pasadena, CA
Exercise appropriate judgment in reporting department or employee concerns to upper management personnel.
Establish work procedures and processes that support and implement the standards and procedures of the company.
Assist manager with daily operation of the call center.
Work as an active member and promoter of ongoing projects that are important to processes and company improvement.
Decide how to manage employees and shares continual responsibility for the managing of employees, ensuring all calls are handled efficiently.
Resolve any employee relations issues that arise and responds appropriately.
HR Team Leader, August 2008 – May 2012 Los Angeles Resources Solutions– Los Angeles, CA
Maintained a high-quality work environment for both employees and customers.
Addressed any disciplinary or performance problems in accordance with company policy and appropriately documented all actions taken.
Provided coaching, counseling, direction and resolution to any employees in need of personal assistance.
2008 Bachelor of Science, Human Resources University of California – Los Angeles, CA