Solutions-oriented Windows System Administrator with notable success managing a broad range of corporate IT initiatives while participating in planning and implementation of information technology solutions in direct support of business objectives.
w Track record of increasing responsibility in Windows Administration, systems analysis and development, and full lifecycle project management.
w Demonstrated capacity to implement innovative solutions that increase productivity and decrease costs.
w Hands-on experience leading all stages of Systems Administration efforts including requirements gathering, design, implementation, and support.
w Outstanding leadership abilities; able to coordinate and direct all phases of project-based efforts while managing, motivating, and leading administration teams.
w Adept at developing effective policies and procedures, documentation and specifications.
w Skilled in system troubleshooting and problem resolution.
Core Competencies:Windows Systems Administration and Management; Data Integrity/Recovery; Systems Analysis and Design; Mentoring and Motivating Employees; Customer Service
* Platforms: Microsoft Windows operating systems from Windows Server 2003, Windows XP Professional through Windows NT 4.0
* Skills: Performance Monitoring, SNMP, Microsoft Technologies, Active Directory, Microsoft Exchange, Microsoft SMS, Microsoft SharePoint, Microsoft Internet Information Server, Microsoft SQL Server, Microsoft WSUS, Microsoft Networking, Crystal Reports, Microsoft SQL Reporting Services.
* Tools: Symantec Antivirus, Backup Exec, and GHOST, SurfControl Email and Web Filters, Cisco Switches, PIX Firewall and VPN, NEON LanSurveyor, QualysGuard.
National Western Life Insurance, Austin, Texas 1997 – Present
Network Operations Manager
Established and manage enterprise-wide networked systems. Managed, designed, and implemented policy administration workflow and imaging system. Maintain inventory of hardware, software, contracts, and licenses. Responsible for analysis, selection, and purchasing of all hardware and software. Oversee companywide efforts to identify and evaluate all critical systems. Collaborate with external auditors to conduct in-depth compliance audits. Supervise daily activities of Systems Administrators and Help Desk staff.
§ Implemented online Help Desk request system.
§ Project lead in selection of mainframe replacement technologies.
§ Developed a Microsoft Office applications training program.
§ Create and maintain budget for administration functions.
§ Perform employee selection and hiring, mentoring and performance evaluations.
§ Created company policies and procedures governing corporate security, email and Internet usage, access control, and others.
National Western Life Insurance, Austin, Texas 1992 – 1997
Senior System Analyst
Promoted to Programmer and ultimately Senior Systems Analyst. Gathered requirements from business areas, coded applications, tested and implemented the solutions. Supervised the release of the new applications, provided training and documentation
§ Converted numerous policy accounting applications from paper coding forms to Mainframe online systems thus saving the company money and time while increasing productivity and decreasing error rates.
§ Managed newly formed PC administration staff.
National Western Life Insurance, Austin, Texas 1986 – 1992
Senior Computer Operator
Processed daily work and distributed reports. Took leadership role when direct manager was away.
§ Converted most line printer forms to new Xerox laser printer language and format.
§ Constantly recognized for good attitude and willingness to assist others.
Kallestad Laboratories, Austin, Texas 1984 – 1986
Processed all daily work in an unsupervised overnight environment. Was primary expert concerning the IBM System 38.
United States Marine Corps, San Diego, California 1980 – 1984
Provided remote and onsite operations for Marine Corps Recruit Depot. Gathered information from new recruits, processed all batch jobs and distributed reports.
Education and Credentials
Course work in Computer Science
Austin Community College – Austin, Texas
MCSE – University of Texas Professional Development Program
Computer Operations Management – United States Marine Corps