100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Results-driven Client Service Manager expertly ensuring mutually beneficial client interactions through strategic management and proactive implementation. Streamline business operations through product training, in-depth knowledge of client’s expectations and immediate needs and timely delivery of services and products. Committed to successfully implementing core customer care standards with the goal of maximizing client retention and interaction.
Client Service Manager, January 2015 – Present Pro Tech Services, New Cityland, CA
Serve as the primary contact for clients.
Provide directives for end-user interactions.
Coordinate staff training and supervision.
Compile research on new products and services offered.
Ensure proper responses to online feedback and social engagement.
Monitor client interactions and track retention rates.
Seek mutually agreeable resolutions to service issues.
Resolve shipping and delivery issues.
Client Service Manager, May 2012 – January 2015 Dynamic Distributions, New Cityland, CA
Oversaw all customer interactions.
Took personal responsibility for resolving client issues.
Initiated conflict resolution procedures.
Streamlined delivery methods to boost customer satisfaction levels.
Developed cost-effective sales and product distribution strategies.
Determined the most effective methods for engaging potential new customers.
2012 Bachelor of Science, Customer Care Management University of California, New Cityland, CA