100 Broadway Lane
New Parkland, CA 91010
Cell: (555) 987-1234
Highly organized and detail-oriented medical coordinator skilled in streamlining of patient care and facilitation of smooth daily functioning of the healthcare environment. Strong patient service background of compassionate, empathetic, yet objective-oriented attention. Experienced in most widely used computer programs, databases, medical terminologies and intake documents processing.
- Discreet professional/HIPAA compliant
- Excellent patient/staff communications
- Organized team player
- Skilled in administrative procedures
- Certified nursing assistant (CNA)
- Conflict and complaint resolution
Medical Coordinator, May 2009-May 2015
Cityland Regional Healthcare System – New Cityland, CA
- Greeted patients, screened for health issue or concern, completed demographics information logging in database.
- Directed and assisted patients in completion of required forms and paperwork, including intake documents and insurance verification.
- Answered busy phone system, routing calls as necessary, resolving issues, answering questions and directing callers to appropriate departments.
- Ensured waiting room was well managed and patient flow consistent.
- Scheduled appointments for patient follow-ups and procedures.
- Conducted staff communications regarding patient arrivals, issues, concerns and disposition.
- Assisted nursing staff and other healthcare providers as needed and directed.
- Greeted families, vendors, salespeople, visitors and other non-patients, directing to appropriate areas and policies.
- Handled patient payments, ensured security of cash-on-hand and personal financial information.
2009 Associates of Arts, Marketing
Community College of New Cityland-New Cityland, CA
2011 Certified Nursing Assistant Designation and Registration
State of California