Customer Service Rep Resume Template

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Customer service professionals must provide excellent care of their customers in a typical business setting. Within a medical setting, these representatives are tasked with providing that same quality of care to people within stressful and often emotional situations. This Customer Service Rep resume template reflects experience within bustling medical environments, showing readiness for career placement in a lucrative role.

Resume Template for Customer Service Rep

Amy Hensley

Professional Summary

Communicative Customer Service Rep with strong experience in medical insurance billing and coding. Concise and compassionate delivery of patient information and billing status to often emotionally charged individuals. Quality provider of complaint resolution, de-escalation and general information in compliance with HIPAA and other state, federal and institutional regulations.

Core Qualifications

  • EpicCare EMR
  • ICD-9 and ICD-10
  • Insurance Billing
  • Patient Communications
  • Data Entry
  • Microsoft Office
  • 75 WPM Typing

Experience

Customer Service Rep, August 2009 – Present
Cityland Regional Healthcare – New Cityland, CA

  • Provide patient communications regarding billing, payment and account issues within a 448 bed hospital.
  • Diffuse emotional callers through concise explanation of billing intricacies, payment expectations, extensions and arrangements.
  • Work with patients to ensure payment receipt on a compassionate yet effective timeline.
  • Handle up to 60 patient calls per day.

Data Entry Clerk, April 2005 – August 2009
Cityland Regional Healthcare – New Cityland, CA

  • Provided data entry assistance for the billing department of a 448 bed hospital.
  • Ensured accuracy of entries into patient EMR files through quality control measures.
  • Worked collaboratively as part of six clerk team toward unit objectives.

Education

2005 Associate’s of Applied Science, Office Administration
Community College of New Cityland – New Cityland, CA

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