100 Broadway Lane
New Parkland, CA 91010
Cell: (555) 987-1234
Compassionate and communicative customer service representative experienced in operation and administration of hospital reception and information desk. Enjoyment of assisting hospital visitors, patients, staff and vendors toward a positive hospital experience. Experienced in common computer and cloud-based scheduling and administrative applications.
- Engaging and compassionate personality
- Warm, welcoming presence
- Collaborative team player
- Office software excellence
- Patient documentation and forms completion
- Emergency procedures efficiency
Customer Service Representative, March 2007-April 2015
Presbyterian Hospital of Cityland – New Cityland, CA
- Assisted customers, patients, vendors and personnel in location of appropriate facilities, offices, suites and departments.
- Answered phones and providing paging services for location of personnel in the hospital.
- Scheduled appointments and provided confirmation telephone calls to ensure patient attendance.
- Performed administrative duties, documents collation and other clerical tasks as assigned by administrative team.
- Provided facility tours for visiting dignitaries, new physicians, nurses, students and other groups.
- Screened sales visitors to ensure limited interruption of health caregiver schedules.
- Explained policies and procedures to patients, collected documentation, assisted in completion of forms and provided other patient service.
- Distributed flyers, cafeteria menus, gift shop marketing materials and other giveaways to visitors as directed.
2012 Bachelor of Science, Business Administration
University of California – New Cityland, CA