Customer Service Representative Resume Sample

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Allison Porter

100 Broadway Lane
New Parkland, CA 91010
Cell: (555) 987-1234

Professional Summary

Compassionate and communicative customer service representative experienced in operation and administration of hospital reception and information desk. Enjoyment of assisting hospital visitors, patients, staff and vendors toward a positive hospital experience. Experienced in common computer and cloud-based scheduling and administrative applications.

Core Qualifications

  • Engaging and compassionate personality
  • Warm, welcoming presence
  • Collaborative team player
  • Office software excellence
  • Patient documentation and forms completion
  • Emergency procedures efficiency


Customer Service Representative, March 2007-April 2015
Presbyterian Hospital of Cityland – New Cityland, CA

  • Assisted customers, patients, vendors and personnel in location of appropriate facilities, offices, suites and departments.
  • Answered phones and providing paging services for location of personnel in the hospital.
  • Scheduled appointments and provided confirmation telephone calls to ensure patient attendance.
  • Performed administrative duties, documents collation and other clerical tasks as assigned by administrative team.
  • Provided facility tours for visiting dignitaries, new physicians, nurses, students and other groups.
  • Screened sales visitors to ensure limited interruption of health caregiver schedules.
  • Explained policies and procedures to patients, collected documentation, assisted in completion of forms and provided other patient service.
  • Distributed flyers, cafeteria menus, gift shop marketing materials and other giveaways to visitors as directed.


2012 Bachelor of Science, Business Administration
University of California – New Cityland, CA

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