100 Broadway Lane New Parkland, CA 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Compassionate and communicative customer service representative experienced in operation and administration of hospital reception and information desk. Enjoyment of assisting hospital visitors, patients, staff and vendors toward a positive hospital experience. Experienced in common computer and cloud-based scheduling and administrative applications.
Engaging and compassionate personality
Warm, welcoming presence
Collaborative team player
Office software excellence
Patient documentation and forms completion
Emergency procedures efficiency
Customer Service Representative, March 2007-April 2015 Presbyterian Hospital of Cityland – New Cityland, CA
Assisted customers, patients, vendors and personnel in location of appropriate facilities, offices, suites and departments.
Answered phones and providing paging services for location of personnel in the hospital.
Scheduled appointments and provided confirmation telephone calls to ensure patient attendance.
Performed administrative duties, documents collation and other clerical tasks as assigned by administrative team.
Provided facility tours for visiting dignitaries, new physicians, nurses, students and other groups.
Screened sales visitors to ensure limited interruption of health caregiver schedules.
Explained policies and procedures to patients, collected documentation, assisted in completion of forms and provided other patient service.
Distributed flyers, cafeteria menus, gift shop marketing materials and other giveaways to visitors as directed.
2012 Bachelor of Science, Business Administration University of California – New Cityland, CA