100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 email@example.com
Patient Access Supervisor responsible for overseeing the activities of Patient Access Representatives to ensure prompt patient access to hospital services. Provide general supervision and direction to staff. Adept at including verification of eligibility and benefits and co-pay collections.
Patient Access staff duties
Performance standard compliance
Daily operational activities
Productivity and performance evaluation
Patient Access Supervisor, April 2012 – Present Los Angeles Memorial Hospital– Los Angeles, CA
Perform duties of Patient Access staff and meet or exceed all performance standards.
Oversee the daily operational activities of all Patient Access staff and monitored the work flow and daily adjustments using productivity and performance measures.
Analyze problem areas in work flow and assist with implementation of solutions.
Assist with overtime assessment and identify customer service issues and resolve or initiate follow-up.
Implement service recovery efforts and screen candidates, recommending the one to hire and promote.
Input performance evaluation and corrective actions and assist with orientation and development of new employees.
Patient Access Supervisor, August 2008 – May 2012 Monterey Clinical Services– Monterey, CA
Rotated on-call coverage with the Team Lead and Director and covered call-offs within the department.
Ensured that all policies and procedures were communicated and upheld by staff members.
Monitored department activities and provided coaching and feedback to team members when appropriate.
Performed timekeeper functions for the department and ensured appropriate supply levels were maintained for the department.
2008 Bachelor of Science, Nursing University of California – Los Angeles, CA