Highly self motivated, extremely disciplined and thorough. Gets the job done from inception through completion, well organized and excellent attention to detail. Outstanding interpersonal and communication skills, strong supervisory and management experience and able to multi task efficiently and effectively. Manages time well, able to prioritize and excels under pressure.
PC literate; Windows XP; Microsoft Word, Excel, MS Outlook and Internet savvy.
THE FESTIVAL COMPANIES, Los Angeles, CA 1/06 – Present
Operations/Facilities Manager, Baldwin Hills Crenshaw Plaza
Manage, direct and coordinate all operations for 900,000 square foot shopping center including the supervision of capital and tenant improvements. Work directly with center staff, corporate personnel, owner representatives, security, maintenance, janitorial, landscaping, contractors, vendors, law enforcement, fire department, building inspectors, insurance carriers, tenants and the public to maintain and improve the physical appearance, functional capabilities and profitability of the center. Responsible for $4 million annual operations budget for property improvements and center maintenance.
Supervised, coordinated and managed day-to-day operations for 25,000 capacity outdoor arena that hosted over 150 events (such as concerts, theatrical productions, meetings, etc.) per year. Responsible for hiring, scheduling and obtaining and negotiating with vendors, sub-contractors, production personnel and ticket office staff while adhering to stringent P&L requirements. Managed sales, facilities and day-to-day janitorial service operations of 1.4 million square feet of commercial office space; supervised 65 employees, including five managers; solicited new business resulting in a 40% increase in billing revenue by meeting with prospective customers and creating proposals that incorporate staffing and supply needs while adhering to stringent P&L requirements.
THE OHIO STATE UNIVERSITY, Columbus, OH 8/01 – 12/03
Game Management, Home Football Events
Supervised and managed all day-of-game (seven games per year) functions at 107,000 capacity football stadium such as parking, ushers, security, police and fire personnel, and ticket sales and distribution (approximately 800 people); tracked and reported man hours to payroll; led the post-game recap meeting with the university’s Director of Security and Director of Ticket Operations to discuss all challenges, issues and problems in order to eliminate repeat occurrences.
Utilized various investigative techniques in order to expose fraudulent accounts, thefts of service and signal leakage and compiled evidence against guilty parties in order to submit all to corporate legal department for prosecution.
Supervised, scheduled and developed 45 sub-contractors in the installation and repair of cable and satellite systems, including locating, qualifying, hiring, training and evaluating sub-contractors as well as taking disciplinary action as necessary in order to maintain the highest level of customer satisfaction; negotiated sub-contractor rates; facilitated vendor payments; maintained field and company standards by managing the flow of communication between company management and sub-contractors; monitored customer service by placing follow-up service phone calls.
Supervised, scheduled, hired, trained and fired 125 landscaping and lawn care sub-contractors; handled all customer service issues such as quality control, walk-throughs, additional requests, etc. directly with clients which included a portfolio of over 220 locations; wrote proposals for new business accounts; managed all human resources-related issues such as payroll, accident reports, safety training, etc.
United States Marine Corps, 1987-1993, 1st BN 8th Marines, Camp Lejeune, NC
Presidential Guard and Scout Sniper
Hobbies include high school football and baseball official, recreational Harley Davidson motorcycle riding, and Ohio State University football stadium usher.