Knowledgeable, hard working, self sufficient, fast learner who employs a strong work ethic. Employs great communication skills to relay complex problems to customers and help meet their needs.
Superior customer service
Conflict resolution techniques
Meticulous attention to detail
Focused on customer satisfaction
Parts look up
Management of remote employees
Supervision and training
Calm under pressure
Complex problem solving
Office Manager, 04/2005 to 05/2013 Mikes Outdoor － Minden, LA
Over seen a small engine repair shop, that offered parts service and sales. Answered phones, helped customers, sold units, looked up, stocked and ordered all parts. Took in units, wrote service tickets, warranty claims and insurance claims.
District Supervisor, 07/2012 to 03/2013 Sentinel Security Group － Bossier City , La
Managed team of three hundred plus employees and over seen nine casino locations. Made schedules, resolve conflict and over seen that daily duties were done.
Assistant Manager, 01/2003 to 03/2005 Mom's Diner － Minden, LA
Continually monitored restaurant and took appropriate action to ensure food quality and service standards were consistently met.Developed and maintained exceptional customer service standards.
Assistant Manager/ Collector, 08/2001 to 01/2003 Rosbottom /gaming － Minden, LA
Calculated change for currency, chips, vouchers and checks.Processed customer transactions involving cash, and cash out tickets. Assured the customer enjoyed their gaming experience. Removed all cash from machines and counted, made deposits and daily cash draws. Made weekly schedules.