100 Main Street, Cityplace, CA, 91019| (555) 322-7337| firstname.lastname@example.org
Assistant Account Executive who maintains a high level of professionalism, patience and efficiency to minimize customer dissatisfaction and increase customer loyalty. Customer-focused Representative with a proven capacity to troubleshoot issues to ensure customer satisfaction. Skilled and committed to addressing customer concerns with speed, accuracy and professionalism.
High customer service standards
Adept in automated attendant systems
Telecommunications knowledge & skills
Articulate and well-spoken
Meticulous attention to detail
Certified in 10-key
Strong problem solver
Typing speed 60 WPM
Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Planned and executed all aspects of a major phone system installation for newly constructed Junior High School.
Assistant Account Executive Sep 1992 to Jun 2010
Alaska Communications Systems － Anchorage, AK
Point of contact for Anchorage School District and other Government Agencies and business customers regarding any inquiries, changes to or new installation of telephone equipment and all associated billing.
Collaborated with other administrative team members, installation technicians and engineering on special projects and events.
Provided onsite training for other account executives & business customers on sales, product lines and their use.
Successfully led key projects which resulted in implementation of large scale telephone systems.
High School DiplomaDimond High School － Anchorage, AK, USA