Becoming a great customer service representative takes time and dedication. Finding a job that takes advantage of your talents can sometimes take a significant amount of time and dedication. To help your job search move a little smoother, you will need to draft a great customer service representative resume that really highlights the skills and abilities that you can bring to a job. If you can make a great first impression on potential employers with your resume then you are one step closer to landing a great customer service representative position.
Personal Objectives Statement
In a time where a lot of traditional customer service functions are being automated and outsourced overseas, companies that are dedicated to providing great customer service want to hire employees who are just as dedicated in this area. You should provide a personal statement about how you personally deliver customer service, what you are looking for in a customer service position, and how you intend to perform if you are given the chance to work in this position. This statement can help potential employers reading your resume to understand more about you personally and what you can bring to a job.
Professional Work Experience
Having prior experience as a customer service representative is incredibly helpful when it comes being considered for another customer service position. Employers like to see that individuals have experience performing the job functions required for these kinds of positions, listing your previous work experience is the best way to communicate this to whoever is reading your customer service representative resume. Positions that individuals include in this section to show they have customer service experience are Customer Assistants, Call Center Representatives, Operators, Claims Adjusters, Service Specialists, Receptionists, Salespeople and many more. After each customer service position you add you should detail the ways that you provide customer service in those positions.
Education and Training
A lot of customer service education and training is informal and learned on the job; however, there are some formalized educational training programs that can help an individual learn how to provide great customer service. If you have this kind of training you should include it in this section of your customer service representative resume. If a company you have previously worked for sent you to a customer service training seminar you should include the name of the seminar, types of information covered during the presentations, and any certifications you earned for attending. You can also include company-specific or industry-specific customer service training you received while working at a company.
Make sure that you are only including information that is relevant to the positions you are applying for. For instance, it is a great idea to include any accomplishments in the field of customer service such as earning a ‘Service Award’ in a previous job, but you should probably think twice before including every award or recognition you have achieved in that job that does not specifically related to customer service. Also, you can search this site for customer service representative resume samples to help you format your customer service representative resume.
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