Surprising Hospitality Interview Questions

During a hospitality interview, hiring managers are looking for candidates that have traits that cannot be found on the resume, such as analytical, quick-thinking, and problem-solving skills as well as an ability to operate under pressure.

Let’s look at some surprising hospitality interview questions that have popped up in actual interviews and review techniques you can use for answering these queries effectively.

A Few Surprising Hospitality Interview Questions

  • If you were an animal, which one would you be?
  • Tell me about an unhappy customer. How did you handle the situation? What did you learn?
  • Would you describe yourself as a follower or a leader?
  • Have you ever been a customer at our restaurant (stayed in our hotel)? How was your experience?
  • If you could be any super villain or superhero, who would you be?
  • What didn’t you like about your last boss?
  • You were with [COMPANY] five years. But I noticed that you were never promoted. Why not?
  • What if you work here for five years and don’t get promoted? Won’t you find it frustrating?

Dealing with Surprising Hospitality Interview Questions

Before answering any surprising hospitality interview questions, think and stay composed, even when you have a great answer. Be a politician, where the goal is to convey information that steers the interview your way. Do not be afraid to ask for clarification, such as “Why do you ask?” The response will help narrow your thinking. Try to include an experience in your personal or professional history that relates to the question. And be as neutral as possible. If asked if you prefer working alone or in teams, provide examples where you have successfully done both.

During an interview, never go negative. There is nothing more detrimental in an interview than giving the impression you have the potential to look poorly on the organization, coworkers, management, or your responsibilities. If asked anything that could possibly make someone look bad, or could give a poor impression of how you see any aspect of your work, discuss how you see challenges as ways to learn and become a better employee.

Before you get the interview, you are, of course, going to need a resume. Use Resume Builder, LiveCareer’s click-through tool for creating resumes that help lock in the interview.


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