100 Main Street, Cityplace, CA, 91019 | (C) (555) 322-7337 | firstname.lastname@example.org
Ambitious Store Manager who continually maintains a positive attitude while interacting with demanding customers. Looks to obtain a challenging position with growing dynamic organization, utilizing skills for advancement and long term employment.
Natural negotiator and closer, cultivating new accounts as well as selling into existing accounts
Knowledge of Tri-State territories and road systems
Communicating with customers at bilingual preferences in English and Spanish
Self-Motivating and accountable to meeting and exceeding sales expectations
Profound knowledge of operation procedures to protect company assets i.e OSHA rules, hazardous and safety precautions associated with tire servicing and repair
Store Manager/Purchasing 01/2012 to Current
Tire Buys, Inc.â‚¬” Mt. Kisco, NY
Increased profits by 20% in one year through restructure of business line.
Successfully rose to the top of the company in sales and revenue, exceeding monthly goals.
Charged with increasing sales in major and national accounts while also expanding local customer base.
Expanded underdeveloped territories to be one of the companies strongest and must profitable, increasing installed customer base by 22%.
Won back key accounts from competitors through aggressive marketing and effective account management.
Oversaw Inside Sales Representative assigned to territories, providing training, guidance and over sight.
Worked closely with dealers, national accounts and end users to understand customer needs and define new product requirements.
Hired, trained, coached and mentored a staff of 15.
Managed vendor relations, purchasing process, freight scheduling and inventory control fora network of 5 stores.
Worked with accounts payable to improve vendor payment turnaround and opened lines of communication with department heads while also extending operations to improve service levels.
Consolidated vendors in order to reduce administration cost and secure better pricing.
Inventory Receiving/Wholesale Sales/Dispatch 09/2003 to 01/2012
Inter City Tire & Auto Center, Inc.â‚¬” Elizabeth, NJ
Controlled receiving and distribution of merchandize to assure inventory accuracy in compliance with established company policies and standards.
Responsible for documenting work orders, billing invoices and routine reports for fleet and commercial accounts. While establishing customer prices, warranties and resolving inquiries and grievances.
Worked in conjunction with store managers, service team and Outside Sales staff, providing valuable input into merchandizing decisions.
Managed and coordinated all facts of commercial sales operations by working closely with sales team to establish a solid base of loyal customers while successfully generating a high volume of repeat business as well as securing numerous client referrals.
Dispatched service vehicles to appropriate locations according to customer requests, specifications or needs.
Maintained appropriate communication between customers and service crew to facilitate flawless operations.
Coordinated and assigned service and delivery staff schedules per their area of work, while tracking and submitting working hours to payroll department.
High School Diploma: 1999 Colegio Jordan de Sajonia– Bogota, Colombia