Process an average of 200 transactions each day in a timely manner.
Provide seamless shopping experience through exceptional guest service.
Balance needs of multiple guests simultaneously in a fast-paced retail environment.
Create magical moments for guest to exceed expectations.
Guest Arrivals, 04/2012 to Current
Seaworld Entertainment – Orlando, FL
Maintain knowledge of ticket products for guests.
Create a fluid arrival and exit process.
Handle up to $30,000 in revenue daily.
Assistant Manager-Retail, 03/2011 to 01/2012
Event Network at Brevard Zoo – Melbourne, FL
Stocked and restocked inventort when shipments were received.
Completed weekly schedules according to payroll needs.
Trained staff to deliver outstanding customer service.
Reorganized sales floor to meet company demands.
Glow Vendor, 09/2010 to 11/2011
Universal Studios – Orlando, FL
Counted cash accurately from an apron.
Sold approximately $1,100 personally per night.
Cashier Supervisor, 07/2007 to 07/2010
Aeropostale Inc. – Melbourne, FL
Replenished stock & processed shipments to ensure product availabilty for customers.
Trained new employees on cashier and store procedures.
Promoted from sales associate to Floorstock Lead to Cashier Supervisor in 2 1/2 years.
Operated a POS system to itemize and complete an average of number customer purchases.
Bachelor of Arts: Hospitality Management, 2012
University of Central Florida – Orlando, FL
Rosen College of Hospitality Management
Bright Future's Scholarship Recipient
Future Theme Park Leaders Association Member
Associate of Arts: General, 2009
Brevard Community College – Palm Bay, Fl
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