The best resume template is one that provides you with an easy way to input customized information into all sections of your document and has all the formatting built in. Our help desk resume sample is an excellent template that allows you to focus on great content without worrying about leaving something out. You can also use our resume builder to make the whole process even more effortless.

When it comes to seeking work as a help desk technician, certifications can increase your likelihood of landing the job. Therefore, it’s important to list them if you have them. One way to do this is to include them in the education section of your resume, under any degrees and coursework. Simply give the certification and the date you received it.

Another option is to work certifications into your skills and qualifications list. For example, “Cisco Certified Network Professional” communicates a certification well. See our help desk resume sample for additional tips.

For your education section, it’s best to list your highest degree first. For example, if you earned a bachelor’s degree in computer science and a separate associate degree in electrical engineering, list the bachelor’s degree first. (If your associate degree counted as work toward your bachelor’s degree in the same field, you can just list the bachelor’s degree.)

Include the name of the degree and field of study, the educational institution where you earned it, and the year you graduated. Our help desk resume sample 1 shows how you can add GPA or honors if you are a recent graduate or if you feel like these are particularly relevant, but these are optional.

Your accomplishments are what make you shine as a candidate, so showcase them in your document. A great way to do this is to insert metrics whenever possible. For example, on our help desk resume sample 3, the candidate mentions “20 years of experience in customer service” and “four years of experience” working in a help desk environment. This is likely to give a recruiter confidence in the job applicant’s experience more than if the resume only said “experienced in customer service.” You can add metrics to your job experience section as well.

In the past, references were commonly given at the bottom of a resume. However, now they are generally left off. You should certainly have references you can provide the recruiter with if asked. (Remember to get permission from your references before giving out their contact information.) An exception is if the job posting specifically requests that you include references. In this case, add your references to a section at the bottom of your document.

In our help desk resume sample 2, the candidate has the statement “Letters of recommendation available upon request” in a section with further information. This is an appropriate option in some cases.