To help the company cope with its everyday operations effectively and efficiently and ensure the timely delivery of outputs and services to the clients.
Ernest Crumpton 2781 C Street Dedham, MA 2026 (444)-118-6164 firstname.lastname@example.org
Date of Birth: May 6, 1979 Place of Birth: MA Citizenship: American Gender: Male
• Customer-focused • Knowledgeable in people management • Excellent time management skills • Superb leadership skills
BS in English, 2007 University of Michigan, Arbor, MI
Team Leader, 2007 – Present Century Link Inc, Monroe, LA
• Identified the weak areas of the individual and designed appropriate training. • Presented opportunities to the team and encouraged them to be actively involved in company programs. • Coached and trained team members to address resource and time constraints. • Recognized the strengths of every team members and planned ways to enhance the same. • Disseminated information from the bottom of the company up to the top management.
Call Center Team Leader, 2006 – 2007 Marriott International, Inc, Bethesda, MD
• Acted as communication officer between the top and middle management in terms of project updates. • Managed the shifting schedule of team members. • Ensured that the team is within their performance metrics. • Ensured that every agent is on floor as scheduled. • Approved and disapproved promotions of agents as deemed necessary.
Training-Workshop in Meeting Management Objectives Certificate in Gender Sensitivity
Most Valuable Player
The Concentrixx Club
Familiar in Office Tools Expert in multitasking Resourceful and self-starter Adept in using computer