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Create ResumeGina Alvera
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Performance-driven Director of Hotel Operations with more than a decade of extensive experience applying diverse hospitality management skills at hotels and resorts. Direct all facets of daily activities, including ensuring that all shifts are full staffed and implementing innovative guest interaction policies. Proven effectiveness at cultivating strong relationships with hotel staff, maintenance staff, kitchen staff, vendors, suppliers and guests.
Core Qualifications
- Hospitality operations
- MS Office Suite, Kronos, Epitome
- Web-based applications
- Effective cost control and implementation
- Quality control and assurance
- Task management and prioritization
- Team building through solid leadership
Experience
Director of Hotel Operations, December 2009 – Present
Marina Bay Hotel – New Cityland, CA- Coordinate with marketing personnel to determine effectiveness of promotional efforts.
- Determine feasibility of large-scale upgrades and maintenance projects.
- Prepare quarterly financial statements.
- Periodically review performance of management staff.
- Implemented an updated reservation processing system.
- Oversaw the development of a guest relations center to provide easier access for guests seeking information about hotel amenities and local attractions.
- Earned highest possible state evaluations for cleanliness.
- Brought budget under control within six months without sacrificing on the quality of services offered.