Director of Hotel Operations Resume Example

There’s no industry like the hospitality industry. In a sector that’s made a booming global market out of catering to guests’ needs, a true leader is one who can drive profitable strategy while maintaining exceptional customer satisfaction. That leader is most definitely you, but with the time you’ve spent focusing on your guests, where will you find the time to develop an effective resume? Worry not; we can take both the time and effort out of writing your resume by providing a director of hotel operations resume sample to guide you seamlessly through the process. If you’re still strapped for time and in a hurry to get back to your busy operations, make writing your resume even simpler with our resume builder.

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Gina Alvera

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com

Professional Summary

Performance-driven Director of Hotel Operations with more than a decade of extensive experience applying diverse hospitality management skills at hotels and resorts. Direct all facets of daily activities, including ensuring that all shifts are full staffed and implementing innovative guest interaction policies. Proven effectiveness at cultivating strong relationships with hotel staff, maintenance staff, kitchen staff, vendors, suppliers and guests.

Core Qualifications

• Hospitality operations
• MS Office Suite, Kronos, Epitome
• Web-based applications
• Effective cost control and implementation
• Quality control and assurance
• Task management and prioritization
• Team building through solid leadership

Experience

Director of Hotel Operations, December 2009 – Present

Marina Bay Hotel – New Cityland, CA

• Coordinate with marketing personnel to determine effectiveness of promotional efforts.
• Determine feasibility of large-scale upgrades and maintenance projects.
• Prepare quarterly financial statements.
• Periodically review performance of management staff.

Director of Hotel Operations, October 2005 – November 2009 Paradise Cove Suites – New Cityland, CA

• Implemented an updated reservation processing system.
• Oversaw the development of a guest relations center to provide easier access for guests seeking information about hotel amenities and local attractions.
• Earned highest possible state evaluations for cleanliness.
• Brought budget under control within six months without sacrificing on the quality of services offered.

Education

2005 Bachelor of Science, Hotel Management Pacific School of Hotel Administration – New Cityland, CA

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Why Is This a Good Director of Hotel Operations Resume Sample?

Hotels live or die by efficiency, and so does your resume. To optimize your document for efficiency, you need to use the kind of action-driven language exemplified in our director of hotel operations resume sample. Action-driven language creates a more personable, engaging voice for your resume by beginning each sentence with an action verb. In the sample, rather than saying the candidate “set up an updated reservation processing system,” she “implemented an updated reservation processing system.” Using “implemented” is much more powerful than the passive “set up.”

Another critical aspect of our director of hotel operations resume sample is how it presents the jobseeker’s leadership capabilities. Too many senior leaders at the director level and above write their resumes in ways that undersell their leadership capacity and present them as lower in the management hierarchy than they truly are. A director isn’t far off from an executive, and at that level a resume’s language needs to speak with confidence and utter assertion of the candidate’s strategic management capabilities. For instance, the opening summary of our sample focuses primarily on policy, daily top level operations, and relationship building at all staff and guest levels — skills pivotal to being a good leader.

Still another key factor in a good resume is what you don’t say. Believe it or not, picking and choosing what to include in your resume reflects on your judgment skills and your ability to prioritize what is or isn’t essential. Including non-essentials in this document tells employers you don’t know how to focus on what’s truly important in a resume, so you won’t be able to focus on what’s important to their business. For this reason we’ve kept our director of hotel operations resume sample to one page and narrowed it down to a three-sentence summary, brief keyword bullets, and employment history that rely more on effective language than on lengthy descriptions to make an impression.

Why You Need a Strong Director of Hotel Operations Resume

While customers rate hotel performance by their guest experience, hotel owners rate performance by profit margins, bookings, occupancy, and service quality. It’s not uncommon for hotels to change managers frequently when these core metrics fall short; once hotels being to lose money, churn escalates dramatically. Hotel owners would rather avoid this situation and seek to employ top-level management staff who can provide the stewardship and stability needed to deliver outstanding growth without attrition or poor margins. The best way to prove you can do that job is to write an exceptional resume that showcases your prior successes at other properties, like our director of hotel operations resume sample. Your resume is a business case offering proof that you’re a viable investment, capable of overcoming market challenges to meet company goals.

Costly Director of Hotel Operations Resume Mistakes To Avoid

Don’t complain in your resume; this is good advice to follow in an interview as well. The hospitality and travel industries are difficult for everyone. Employers are well aware of this and don’t want to read a resume where their potential new director of hotel operations primarily complains about the struggle to remain afloat during economic challenges. Instead they want to hear how you’re part of the solution and how proactive you’ve been in helping prior employers navigate turbulent economic conditions to remain viable and profitable. Discuss any strategic programs you’ve launched, any promotional initiatives you’ve led, and any innovations you implemented that improved profitability and service quality for one or more properties.

Be careful not to pigeonhole yourself by focusing only on a limited set of skills. Take a look at our director of hotel operations resume sample; our sample candidate presents a broad skillset by demonstrating expertise in hospitality management, daily operations, staffing, guest services, maintenance, team building, and key hotel management software.

Conclusion

Convince employers to roll out the red carpet by building a five-star resume experience using our director of hotel operations resume sample. This sample provides the framework, but it’s your expertise and winning talents that will turn your own into a winning document. Give yourself the VIP treatment, and rebuild your resume to reflect your leadership level, accomplishments, and career goals today.