A resume can be either a gateway to employment or a barrier. If written well, it fully captures your skills and abilities. To prevent taking chances on a subpar application, take a look at the guest services manager resume sample below. This document is a fully formed example of a resume that can capture the reader’s interest and attention. It includes all the important components, including work experience, skills, and education.
The competition can be stiff for a job as a guest services manager. You may be up against those with more experience or those who have worked for bigger companies. However, by making your resume impeccable and fully reflective of what you have to offer, you can appeal to hiring managers in a way that lesser-skilled resume writers can’t. The resume builder is available for even more assistance.
Client-centered Guest Services Manager with a demonstrated ability to ensure optimal customer service standards. Proven capabilities include quickly resolving guest issues, adjusting schedules, coordinating transportation and supervising staff. Draw from natural communication and organizational skills to efficiently multitask in fast-paced settings with great accuracy.
- Hospitality management
- Staff hiring and training
- Database organization
- Conflict resolution
- MS Word, Excel, PowerPoint
- Time management
Guest Services Manager, January 2014 – Present
Tropico Hotel & Spa, New Cityland, CA
- Contribute to marketing and promotional efforts by emphasizing guest services and politely soliciting positive feedback from guests
- Hire and train new guest relations staff, teaming new staff members with seasoned staff to increase retention and productivity
- Juggle multiple responsibilities, including inventorying and staff scheduling, while remaining mindful of guests’ needs
Front Desk Attendant, August 2011 – November 2013
Tropico Hotel & Spa, New Cityland, CA
- Successfully smoothed things over with a high-profile business client, resulting in repeat bookings from that client
- Handily made special accommodations for a pre-scheduled group that included six extra guests and last-minute requests
- Implemented an updated system for tracking invoices, preparing purchase orders and entering guest information into the hotel’s database
2011 Bachelor of Science, Hospitality Management
University of California, New Cityland, CA
Why Is This a Good Guest Services Manager Resume Sample?
The sample resume is clear, crisp, and concise. All categories are completely filled out, giving the reader a solid look at the candidate. The applicant begins with his professional summary, and he effectively uses sentence fragments to not waste words. The professional summary lists both personality traits and professional skills that give the reader a quick overview of what the rest of the document will entail.
The core qualifications listed in the guest services manager resume sample are set off with bullet points, making the section easy to read. He lists six skills, providing neither too many nor too few examples. The qualifications are specific to the industry and include both hard and soft skills. Notice that the bullet points use no periods after each skill.
For the experience section of the guest services manager resume sample, the applicant lists two previous positions. He remembers to include important information such as the date of employment and the name and location of the company. The resume lists job duties in bullet points for easy readability. For the second position, the jobseeker includes personal, job-related successes, which demonstrate his capabilities beyond the minimal duties. He also uses present tense when describing his current position and past tense when describing the position that ended in 2013.
The education section is short and to the point. He lists his degree and includes the name and location of the institution. He also includes the date of graduation, though this isn’t necessary when filling out your own if your graduation date is significantly in the past.
This resume sounds very professional and paints the applicant in a positive light. He knows how to sell himself and demonstrate what he can bring to a future position. It is likely that a hiring manager would read through this resume instead of determining that the applicant lacked resume-writing skills or had turned in a sloppy final draft.
Why You Need a Strong Guest Services Manager Resume
According to predictions by the Bureau of Labor Statistics, positions for lodging managers should increase about 8 percent between 2014 and 2024. While this is the average rate of increase, it means that interest won’t be slowing down for these positions. Therefore, it’s important to have an application that goes above and beyond the competition. The time you spend polishing your resume will pay off in the job market, making it more likely that you will be called for an interview.
For all positions in this field, the employer will likely be skimming through your resume quickly before making a decision about whether to proceed. A strong but succinct document like the guest services manager resume sample is therefore crucial.
Costly Guest Services Manager Resume Mistakes To Avoid
Since guest services managers often work directly with patrons, being able to converse in a friendly and confident manner is extremely important for the job. This characteristic can be listed in just about any section of the resume, aside from the education section. To emphasize the quality, you may want to include it more than once. If you’re creating a resume for a certain opening, use the wording from that posting. For instance, if the posting lists a desire for someone with a “friendly demeanor,” use those words. If it asks for someone who can demonstrate “effective communication,” use that term instead.
As the guest services manager resume sample demonstrates, use sentence fragments instead of full sentences. This eliminates unnecessary words and helps your document get to the point. Your professional summary should be no more than about three sentences or five lines. Since you are applying for a managerial position, the resume as a whole can stretch to two pages.
Time spent crafting the perfect resume is time well spent, as all employers know about you is what is on the page. If you have difficulty selling yourself, imagine you’re describing someone else, as in the guest services manager resume sample. You’ll be amazed when you look back at the document and see all you’ve accomplished in your professional journey.