Looking for a new career? The growth of computer networking applications in business has given rise to an increased demand for technical support specialists. You may think that your lack of IT skills makes you unqualified to fill such a position. However, a well-written entry level resume highlighting the technical expertise you do have, coupled with an expressed desire to quickly acquire the skills needed to succeed at such a job, may just be enough to make prospective employers consider you for such a role. Listed below are a few tips and techniques for you to consult while creating your entry level resume.
What to Include in an Entry Level Technical Support Specialist Resume
In many instances, those hiring for entry level positions in technical support understand that you may not bring a lot of experience to the table. Their main concern, then, is whether you’ve had professional experience in the past, and/or your prior academic pursuits. Therefore, focus on bolstering those sections of your resume. Include any details that could potentially be applicable to your role as a tech support specialist.
Common Resume Fails: Mistakes to Avoid
- Including too much information: Stay concise and to the point.
- Downplaying your social skills: Dealing with upset clients is an important part of technical support.
- Incorporating humor: Present yourself as a professional.
8855 Eagle Lane, Syracuse, NY 11111
Former insurance agent looking to embark on a new career in technical support. Relevant experience includes use of actuarial software programs and familiarity with database management techniques. Recently completed IT skills course through local technical college. Adept at picking up and retaining new skills. Known for ability to communicate clearly and calmly in high-stress situations. Confident in capacity to quickly develop skill set needed to contribute to IT success. Hoping for either full-time position, or part-time or on-call work that could eventually lead to a permanent role.
Developed extensive clientele over five years in the insurance business that often required claims assistance at a moment’s notice.
Known throughout firm as being among the experts in the use of technical resources, including software programs, spreadsheet and database development and management, and provider website utilization.
Encouraged clients to use online policy management resources, and advised them on how to successfully navigate through provider websites and mobile applications.
Recognized in publication released by Security Home Insurance in 2014 as being one of their participating agents most referenced by clients.
Ranked among the Top 5 percent of graduates in IT technical program.
Henderson Home and Life Insurance Agency – Syracuse, NY
2011 – 2016
One of five full-time agents.
Consistently earned superior ratings in client satisfaction.
Assisted in the processing of over $3.4 million in claims.
Regularly spent several hours on the phone with both providers and clients working to resolve issues.
Attended multiple conferences aimed at incorporating online tools into the claims management process.
Commercial Contractor Tools, Inc. – Glen Falls, NY
2007 – 2011
Worked with several local contractors securing tools needed for commercial applications.
Received training from tool manufacturer representatives on the correct use of products.
Traveled to various job sites to deliver products to customers.
Offered in-depth explanations of product operation and service manuals
Managed customer database to track order histories.
Joe’s Emergency Plumbing Services – Glen Falls, NY
2003 – 2004
Part-time job while in high school.
Helped master plumber with nighttime and weekend emergency plumbing calls.
Associates of Applied Science
Advance Technical College, Syracuse, NY
Completed accelerated study program
Earned CCNA certification
Participated in two-week career practicum with local financial institution
Hooper High School, Schenectady, NY
High honor roll