Help Desk Resumes | Resume Examples

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Help Desk Resume Template
Help Desk Resume Questions

Your resume needs to reflect all your duties and accomplishments. Describe your job duties with a list of your achievements. Here are a few tips for building a help desk resume. The following are several impact statements for a secretary/administrative assistant:

Consider the following areas for designing your resume.

Contribution in training or orienting other staff on office policies and procedures.
Any awards or Honors like “Employee of the month”and”100% attendance”.
Initiated or contributed to improvement in office operations, customer service or reduced costs.
Took the help of any technology to improve support functions.
Created effective PowerPoint presentations or even seminars.
Maintaining any customer database to improve tracking, reporting and customer service.
Ability of multitasking in a fast-paced environment, while maintaining an emphasis on quality.
Consistent presentation of a professional image, both on the phone and in person
Contribution on any special projects.
Positive feedback from the clients regarding service provided.
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Help Desk Resume Template

Contact Information:

Full name
Campus and permanent addresses
Telephone numbers
Email address

Objective:

Your help desk resume must start with a short specific statement that includes position, industry, and/or relevant skills For example “To obtain a help desk internship with Techies Corporation in order to utilize my motivation and skills.”

Summary of Qualifications: This section is recommended for experienced professionals.

Present your value proposition in your help desk resume — a narrative statement of the main reasons you should be called for an interview. For example “Help desk technician with three years of experience diagnosing and resolving technical problems in a multi-user environment. Advanced knowledge of Windows NT, Windows 2000 Professional, Microsoft Office, Microsoft Outlook Exchange e-mail client, and Internet access. Certified Microcomputer Applications Specialist.”

Education: List most recent degree first.

Name of institution, city and state
Degree, major and year awarded
GPA (optional)

Skills:

List your skillsets in your resume as Help Desk / Desktop Support Specialist using the appropriate keywords. For example “Troubleshoot, research, diagnose, document, and resolve technical issues surrounding Windows NT, Windows 2000 Professional, MS Office, e-mail, Internet connections, and hardware/peripherals.”

Experience: List the most recent first. Emphasize accomplishments and contributions Technical achievements:

Set up workstations and laptops for new employees; configured systems, ensured network connectivity, and installed and tested hardware and software.

Activities: Campus and community activities, Memberships in professional organizations.

Personal: Certifications, security clearances, patents, special awards, citizenship.

The keywords used in your resume is important. For Resume title: office assistant, secretary, office clerk, data entry clerk, administrative assistant, office manager, executive assistant, executive secretary, customer service representative, front desk receptionist, switchboard operator, mailroom clerk, service manager, processing clerk.

For the Resume body: Microsoft Word, Microsoft Excel, Microsoft PowerPoint, Microsoft Access, Windows NT/98/95, word processing, spreadsheets, database management, multiline phones, switchboards, scheduling, presentations, office support, customer support, shipping, distribution, accounts payable, accounts receivable, benefits administration, office management, inventory control, purchasing, project management, facilities maintenance, vendor/contractor relations, document preparation.

Help Desk Resume Questions

The best resume template is one that provides you with an easy way to input customized information into all sections of your document and has all the formatting built in. Our help desk resume sample is an excellent template that allows you to focus on great content without worrying about leaving something out. You can also use our resume builder to make the whole process even more effortless.

When it comes to seeking work as a help desk technician, certifications can increase your likelihood of landing the job. Therefore, it’s important to list them if you have them. One way to do this is to include them in the education section of your resume, under any degrees and coursework. Simply give the certification and the date you received it.

Another option is to work certifications into your skills and qualifications list. For example, “Cisco Certified Network Professional” communicates a certification well. See our help desk resume sample for additional tips.

For your education section, it’s best to list your highest degree first. For example, if you earned a bachelor’s degree in computer science and a separate associate degree in electrical engineering, list the bachelor’s degree first. (If your associate degree counted as work toward your bachelor’s degree in the same field, you can just list the bachelor’s degree.)

Include the name of the degree and field of study, the educational institution where you earned it, and the year you graduated. Our help desk resume sample 1 shows how you can add GPA or honors if you are a recent graduate or if you feel like these are particularly relevant, but these are optional.

Your accomplishments are what make you shine as a candidate, so showcase them in your document. A great way to do this is to insert metrics whenever possible. For example, on our help desk resume sample 3, the candidate mentions “20 years of experience in customer service” and “four years of experience” working in a help desk environment. This is likely to give a recruiter confidence in the job applicant’s experience more than if the resume only said “experienced in customer service.” You can add metrics to your job experience section as well.

In the past, references were commonly given at the bottom of a resume. However, now they are generally left off. You should certainly have references you can provide the recruiter with if asked. (Remember to get permission from your references before giving out their contact information.) An exception is if the job posting specifically requests that you include references. In this case, add your references to a section at the bottom of your document.

In our help desk resume sample 2, the candidate has the statement “Letters of recommendation available upon request” in a section with further information. This is an appropriate option in some cases.