IntroductionWith so many companies from large corporations to small startups relying upon their own business networks to support their operations, the demand for qualified technical support specialists has never been higher. At the same time, there are also quite a few people seeking jobs in this field. Having a curriculum vitae to submit alongside your applications can help distinguish you from other candidates. In the technical support specialist cv template shown here, you’ll see what sort of information this document should include. The accompanying writing guidelines will also help you in creating your own CV.Create This CV
Technical Support Specialist CV Template
Mitch Murphy Scranton, PA 11111 E: email@example.com P: 555-111-4444Professional SummaryCertified technical support specialist seeking position with internal network management team. Have worked for the last three years as a technician for an IT support services provider fielding calls from clients and performing on-site assessments and repairs. Also have six years of experience providing customer service both in person and over the phone. Want to contribute to the technological growth and development of a single organization by providing whatever support services are needed.Work ExperienceTechnical Support Analyst Silent Partner IT Services March 2014 – Current• Respond to calls from client employees reporting local and wide area network connectivity issues as well as problems with computer hardware and software applications. • Study the details of each client’s computing resources and internal business networks to determine what sort of performance and security issues they may be likely to encounter to better troubleshoot problems remotely. • Escalate any issues that cannot be resolved over the phone to scheduled service calls where visits are made to client facilities to assess and correct problems in person. • Make recommendations regarding equipment upgrades and server capacity when such issues are believed to be contributing to problems. • Receive and address an average of 10 to 12 service inquiries per week.Home Monitoring Agent Premier Security Solutions August 2011 – March 2014• Worked as an inbound/outbound agent fielding phone calls from subscribers to home and corporate security service packages from regional monitoring station of national security solutions provider. • Contacted customers whose security alarms had been triggered to determine the nature of the alert. • Offered advice and support to customers (often in extremely stressful situations) regarding safety protocols for break-ins, fires, and other emergency situations. • Instructed service subscribers on how to disarm alarms triggered inadvertently.Processing Agent Pennsylvania Department of Motor Vehicles June 2008 – August 2011• Assisted visitors by processing driver’s license renewal applications and contacting testing officials to help those seeking licensure for the first time or following a suspension or revocation. • Responded to complaints from people with concerns about service fees, licensing requirements, and long wait times by listening, recommending resolutions, or simply asking for patience (when needed). • Participated in four separate communication training seminars sponsored by state to learn techniques to help diffuse tense situations and resolve people’s concerns. • Collaborated with two other coworkers to research methods to improve case completion times to help reduce wait times, and shared suggestions with managers that were later implemented and resulted in collective 20 percent improvement in visitor experience scores based on survey responses.Education and TrainingCisco Certified Technician – 2015 Cisco Learning NetworkIT Professional Certification – 2014 Community College of Alleghany County, Pittsburgh, PASkills• Working knowledge of computer hardware design, software applications, system maintenance tools, and LAN and WAN specifications • Excellent listening and communication skills • Able to maintain an attitude of empathy and patience in stressful situations • Committed to offering outstanding customer service • Dedication to consistently improving personal performanceHobbies and InterestsAvid fan of science fiction and fantasy novels. Frequent participant in local community storytelling festivals performed for elementary and middle school students. Enjoy camping and fishing.