Professional Hotel & Hospitality Resume Example Guide

Our professional hotel and hospitality resume templates keep things simple but add sleekness to your message. Using it will make you and your history more memorable. Study our sample to see what you can do to craft your own.Create Resume

Professional Hotel & Hospitality Resume

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Industry Snippets

By using our free professional resume templates, you will learn how to write a strong resume for a job in this field.

Professional Resume Pros and Cons

The design is great for job seekers who need to share their talents, awards, and work history with intrigue.

• Pros: Wonderful opportunity to revamp an old resume
• Pros: Layout is easy to read
• Cons: Other candidates will probably have more aesthetically pleasing resumes
• Cons: Can come across as dry

Resume Text JOANNA SHELBY 123 Street, City, ST , 12345 H: (123) 456-7890 C: (123) 456-7890 email@isp.com Professional Summary Results-oriented Assistant Front Office Manager with over 15 years of experience in hospitality and hotel management. Expertise in all facets of hotel management, including front desk operations, housekeeping, food and beverage, and maintenance. Proven leadership skills with the ability to coordinate across departments, increasing communication and maximizing guest service and satisfaction. Track record of success in developing initiatives to reduce costs, increase revenues, and streamline operations. Skill Highlights Hotel operations management Financial management Issue resolution Guest services and satisfaction Staff development and leadership Process improvement Professional Experience Assistant Front Office Manager 8/1/2007 – Current Bally’s Las Vegas – Las Vegas, NV Support Front Office Manager in directing front office operations to achieve customer satisfaction, quality service, and compliance with corporate policies and procedures while exceeding financial goals. Ensure efficient guest registration, checkout, guest service, and telephone service; apply and uphold all brand standards. Coordinate activities with other hotel departments to facilitate increased levels of communication and guest satisfaction. Maintain daily room inventory status to achieve optimal levels of revenues while meeting guest expectations. Investigate and resolve customer complaints; prevent potential problems by reviewing and monitoring complaints, operational issues, business flow, and associate performance. Prepare forecasts and reports to influence decision-making and develop Rooms Division budget; develop and implement controls for expense management. Track guest satisfaction surveys and maximize the use of a guest response tracking system.Use labor management tools to schedule and control labor costs. Recruit, interview, hire, and train staff members, providing immediate and performance feedback to strengthen competencies and improve guest service. Front Desk Clerk 7/1/2002 – 7/1/2007 Caesar’s – Las Vegas, NV Ensured guest satisfaction from registration to departure, facilitating communication at and around the front desk. Greeted and welcomed hotel and casino guests and assigned appropriate room accommodations at check-in. Performed all guest accounting functions, ensuring accuracy for all guest and house accounts; maintained accurate records, posted charges, resolved billing disputes, and handled cash payments. Received and processed telephone and walk-in reservations to maximize guest satisfaction. Created and maintained secure and safe environments for employees and guests. Hotel Operations Intern 6/1/2001 – 9/1/2001 Hyatt Place Las Vegas – Las Vegas, NV Gained hands-on experience and insight into all facets of hotel operations, including hotel management, front desk administration, food and beverage, housekeeping, and maintenance. Education Bachelor of Science: Hospitality Management 2002 University of Nevada, Las Vegas Las Vegas, NV

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