Winston Paulino
100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
example-email@example.com
Professional Summary
Educated and experienced IT Technician skilled at management of computer systems, technical support and training. Takes responsibility for overall maintenance of computer systems, designing and installing software, performing tests and resolving computer issues. Will use extensive background in mobile devices, Internet applications and security to better position an organization in the rapidly changing world of information technology.
Core Qualifications
- Mind Mapping Software
- CruiseControl
- QSM SLIM Suite
- Microsoft Project
- Social Media
- Computers and Electronics
- Project Management
- Investigation and Resolution
Experience
IT Technician – April 2010 to Present
Amble Technologies, New Cityland, CA
- Played key role in the implementation of database for collecting, summarizing and systemizing technical support issues that minimized time and money.
- Took and responded to trouble tickets from users experiencing technical issues, investigating, verifying, resolving and documenting actions.
- Supported all operations involving hardware, software and peripherals.
IT Technician – February 2006 to April 2010
The Masterson Group, New Cityland, CA
- On team that managed the imaging, setup and deployment of severs and PCs.
- Kept technical support log and managed library of user guides, technical manuals and other approved documents.
- Took end user complaints through electronic and personal avenues.
- Reported technical issues that needed extensive service or repairs to IT Director.
Education
2006 Bachelors of Science, Computer Science
University of California, New Cityland, CA