123 Fake Street | City, State, Zip Code Cell: 000-000-0000 firstname.lastname@example.org
Educated and experienced IT Technician skilled at management of computer systems, technical support and training. Takes responsibility for overall maintenance of computer systems, designing and installing software, performing tests and resolving computer issues. Will use extensive background in mobile devices, Internet applications and security to better position an organization in the rapidly changing world of information technology.
Mind Mapping Software
QSM SLIM Suite
Computers and Electronics
Investigation and Resolution
IT Technician – April 2010 to Present Company Name, City, State
Played key role in the implementation of database for collecting, summarizing and systemizing technical support issues that minimized time and money.
Took and responded to trouble tickets from users experiencing technical issues, investigating, verifying, resolving and documenting actions.
Supported all operations involving hardware, software and peripherals.
IT Technician – February 2006 to April 2010 Company Name, City, State
On team that managed the imaging, setup and deployment of severs and PCs.
Kept technical support log and managed library of user guides, technical manuals and other approved documents.
Took end user complaints through electronic and personal avenues.
Reported technical issues that needed extensive service or repairs to IT Director.
2006 Bachelors of Science, Computer Science University of California, City, State