100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Guest-focused Concierge with in depth knowledge of hotel services as well as entertainment and other availabilities in community. Well-honed guest relations skills that include ability to multi-task in dealing with simultaneous guest requests. Creative thinker with ability to proactively develop meaningful solutions for guests.
Guest relations skills
Communicator and facilitator
Networked with entertainment venues
March 2010 to October 2012 Sun Resort—New Cityland, CA Concierge
Oversaw concierge desk at major resort.
Direct contact with guests with a variety of on and off property needs.
Assisted guests with all types of transportation issues to and from resort.
Received employee of the month designation six times.
October 2012 to January 2014 Hilton Hotel—New Cityland, CA Concierge
Staffed concierge desk at 500 room hotel in urban center.
Responsible for providing an array of different types of guest services.
Assisted guests in resolving travel related problems.
Networked with other businesses in the community, including entertainment venues and restaurants.
January 2014 to Present Marriott Hotel—New Cityland, CA Concierge
Managed concierge staff at major high end hotel property.
Oversaw staff of five.
Direct contact with guests to assist them with a variety of travel and stay related needs.
Recognized as employee of the year.
2009 University of California, New Cityland, CA Bachelor of Arts, Hospitality Management