Salesforce administrators are an indispensable part of Data and System Administration. They work on customer requirements and customize the database platform to develop sales reports, maintain data quality, backup options and reset passwords. So, if you have a significant interest in databases and administration, you are on the right path. This guide and resume samples will provide you with extensive information so you can craft a perfect resume. Let’s dig in!
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Job Duties of a Salesforce Administrator
Salesforce administrators in IT data and system administration specialize in Customer Relationship Management (CRM) systems and products. They need to update, support, maintain and improve the sales system database by resolving customers’ problems in real-time. Their responsibilities vary according to the complexity of the computing database. There are several other duties a Salesforce administrator needs to complete as part of their daily routine. Some of these are:
Creating user profiles, training them and helping unlock or reset passwords due to the user’s forgetfulness.
Updating the Salesforce database system for ensuring optimal performance for the organization, stakeholders and users.
Maintaining various aspects like sales reports, dashboards and workflow.
Periodically accessing the system and suggesting changes for the salesforce platform to improve business processes and customer service execution.
Working collaboratively with salesforce application developers, stakeholders, business staff and customers.
Creating and maintaining database reports on sales, utilization, workflow and errors.
Analyzing sales-related technological resources and updating the database system as needed.
Updating and managing the overall organization system by maintaining the user records, dashboards and sales records in a structured manner.
Assisting with the integration of data flow from other systems when needed.
Removing redundancy or duplicity of the user’s account or details.
Advocating the adoption of the salesforce system according to the organization and maintaining user-end documentation.
Salesforce Administrator Median Salary
According to PayScale, a Salesforce administrator’s average salary is $68,820 annually.
Top Skills for Salesforce Administrators
A Salesforce administrator manages systems while also developing and deploying new business processes. They train the Salesforce staff and maintain a database of resolved customer problems, client profiles, sales reports and other resources.
These are some of the skills that will help you get recruited:
- Proficient in Salesforce platform: A Salesforce administrator must know about the various aspects of the cloud software, such as secondary products, services and updates. As such, their main focus should be sales, commerce, service and integration, while also keeping in mind the four principal allegiances of Salesforce: user management, data management, security and reporting.
- Project management ability: As you will be tasked, project management skills are immeasurable for a Salesforce administrator. You will need to schedule staff, meet deadlines and manage the quality of the product. These skills will help develop solutions in real-time to any issues that may come up.
- Database administration: A Salesforce administrator ensures data integrity by maintaining custom objects, fields, rules, CRM workflows and page layouts while also developing reports based on user, stakeholder and company data through the use of the platform and different apps such as Cirrus Insight, DocuSign, Plecto and Conga Composer.
- Business analyst: An efficient Salesforce administrator is more than a problem solver; they must also use their experience to boost optimal results and revenue in a company. They keep track of the updated methodology, implementation and practical solutions for testing issues on the platform.
- Leadership qualities: A Salesforce administrator is an innovative leader with both business and technical skills. They need competent leadership qualities while collaborating with other IT, executive, sales, marketing and project departments. They must also build relationships with stakeholders and users that may drive potential and beneficial results.
- Clear communicator: A Salesforce administrator should possess strong communication skills. They should communicate and explain their processes to a broad range of users and stakeholders from different backgrounds and employees of all levels within a company.
Salesforce Administrator Education and Certifications
DegreeSalesforce administrators should have a master’s or bachelor’s in computer science engineering, information technology systems, software engineering, communication or business administration. Universities such as Arizona State University or Capella University are just examples of schools that offer degrees focused on these fields. Ensure that wherever you study is accredited by the Accreditation Board of Engineering and Technology (ABET) as required when you enter the workforce.
CertificationsAspiring Salesforce administrators should have a Salesforce Administration Certification, validating the candidate’s knowledge of the platform and necessary experience to handle CRM. The certificate is an entry-level qualification representing their essential experience in customizing the venue, preparing reports, creating dashboards, developing workflows and performing Salesforce tasks, such as managing user data and security.
A Salesforce Administrator Certification comes in two levels: Salesforce Administrator Certification and Salesforce Advanced Administrator Certification. The former is for entry-level employees with no prerequisites to validate their knowledge on Salesforce features and their best configuration. The latter is for mid-level employees with one to two years of administrative experience. These certificates enhance your ability to use advanced features and functionality to solve various business problems.
Through the Salesforce Platform App Builder certificate, you can enhance your knowledge on designing, building and implementing custom applications using a Salesforce platform. This certificate will also allow you to work on your abilities to record workflow, CRM salesforce schema, apex programming and interface customization.
Salesforce Administrator Resume-Writing Tips
Recruiters are seeking competent Salesforce administrators who can perform their duties efficiently. Now that you know the job responsibilities, you need an impressive resume to showcase your adequate skills. Here are some tips to craft an excellent resume:
- Write an appealing profile summary: Your profile summary should be able to grab the recruiter’s attention. Focus on your skills, work history and any experiences that make you a suitable candidate for the job. If you are an experienced candidate, use a professional summary to highlight your work expertise. If you are a newcomer to the field, use an objective summary to emphasize your skills.
- Present your skills: Although this tip is an obvious one, don’t underestimate its power, as every technical and soft skill counts. Showcase your hard and soft skills mindfully. If you have work experience, also display the skills you learned at it. If you are not experienced, show your skills, which will make you suitable for the job.
- Use noticeable keywords: While reading the job description, identify any job-related keywords and add them to your resume. The simplest way to add the keywords to your resume is to add them to different parts like summary, work experience or skills. This tip is to maximize your chances to pass the scrutiny of the Application Tracking System. Some examples for Salesforce administration job keywords include database and stakeholder management, business analyst, data testing and deployment, CRM workflow development and project planning.
- Measure out your achievements or work history: Elevate your resume with your varied work experiences and related achievements to show your caliber. If you are an experienced worker, use figures, data and percentages to measure the profundity of your knowledge.
Is a Salesforce administrator and a Salesforce developer the same?
No. Both jobs have different responsibilities. A Salesforce administrator manages and administers a production Salesforce firm. They are in charge of adding new users, amending existing accounts, verifying user-profiles and building reports. They also remove duplicate profiles by importing data from the data loader or data import wizard. A Salesforce developer is a coding expert who typically focuses on building functions including Apex/Visual force before handing it over to the Salesforce administrator. They write Apex code and API (Application Programming Interface), and they make sure all systems are connected to integrate the processes and information.
What is the difference between a Salesforce administrator and a Salesforce business analyst?
A Salesforce administrator values a business by solving complex processes and ensuring a clean and bug-free system. They own an in-depth understanding of customers or can be considered as SME (small-medium enterprise) experts. They are responsible for user maintenance, workflow rules, setting up new users, creating reports, data management and security.
A Salesforce business analyst can be considered as the next career step of Salesforce administrators. They implement Salesforce’s end-to-end service and possess an understanding of the limitations and capacities of Salesforce. They work with Salesforce admins and focus on business requirements and coming up with practical solutions. They document baseline information, requirements, develop project roadmaps, analyze the implementation and apply the best methodology to solve testing issues.