100 Broadway Lane New Parkland, CA, 91010 Cell: (555) 987-1234 firstname.lastname@example.org
Quality Assurance Manager competent at providing consistent quality production by enforcing good automated manufacturing practices. Validate processes and manage staff. Specialize in providing documentation and accomplishing quality assurance human resource objectives.
Human resource management
Review job contributions
Review compensation actions
Quality Assurance Manager, April 2012 – Present Dana Business Corporations– Pasadena, CA
Contribute information and analysis to strategic plans and reviews to achieve quality assurance operational objectives.
Establish requirements to meet the quality assurance financial objectives and prepare an annual budget to meet those expectations.
Determine, negotiate and agree to in-house quality assurance procedures, standards and specifications.
Set customer service standards and ensure the enforcement of those standards by reviewing employee job contributions and taking any necessary disciplinary actions.
Assess customer requirements and ensure those requirements are met through proactive customer service.
Ensure manufacturing process complies with standards at both national and international levels.
Quality Assurance Manager, August 2008 – May 2012 Los Angeles Business Bureau– Los Angeles, CA
Recorded, analyzed and distributed statistical information that supports report findings.
Wrote managerial and technical reports and customer charters.
Acted as a catalyst for change and improvement in company performance and quality.
Established product specifications and quality attributes to validate quality processes.
Collected, analyzed and summarized information to prepare quality documentation and reports about trends, failed processes, stability studies, corrective actions, recalls and revalidations.
2008 Bachelor of Science, Business Management University of California – Los Angeles, CA