Bilingual Customer Service Representative Resume Sample

You are already at an advantage in the customer care field because you are bilingual, so the next step is to look great on paper with a memorable resume. If you want to wow the hiring managers, the following bilingual customer service representative resume sample is a great place to start. Use it to get ideas on the most relevant skills in your line of work or to get a sense of proper flow and organization for your work history section.

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Giancarlo Placard

100 Broadway Lane
New Parkland, CA, 91010
Cell: (555) 987-1234
giancarloplacard@example.com

Professional Summary

Versatile Bilingual Customer Service Representative that is able to deliver quality customer service in French and English. Adept at translating for out of town guests, finding reliable information for guests and enhancing the guest experience. Specializes in cruise ships and resorts with international client bases.

Core Qualifications

• Fluent in English and French
• Customer driven
• Great team member
• Reliable employee
• Willing to travel
• Works well independently

Experience

Bilingual Customer Service Representative, August 2009 – February 2015
Fiesta Cruise Lines – New Cityland, CA

• Accompanied customer service crews on journeys around the world.
• Acted as an interpreter for the guests who could only speak French.
• Assisted in preparing guest cabins prior to guests arriving.

Bilingual Customer Service Representative, June 1991 – June 1999
Isle de Spare Resort – New Cityland, CA

• Helped to translate resort materials into French.
• Worked the front desk to greet guests in English and French.
• Assisted in developing guest activities specifically for French speaking guests.

Education

1991 High School Diploma, French
St. Louis High School – New Cityland, CA

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Why Is This a Good Bilingual Customer Service Representative Resume Sample?

This bilingual customer service representative resume sample will outshine the competition from the start because the summary statement compels the recruiter to further action. The first sentence imparts the languages the jobseeker has mastered as well as his flexibility and customer service background. The following two sentences are powerful and information-dense, conveying numerous career specialties. The sentences here read more like bullet points beginning with strong action verbs. That is acceptable and even desirable in a resume summary statement, because the subject of the sentence (the jobseeker) is implied.

The core qualifications section uses six bullet points to deliver a concise, scannable overview of the most important career characteristics for this position, including how the jobseeker relates to customers, coworkers, and employers, and his key skills and abilities. This section should be readable at a glance, so the hiring manager will easily see you are keeper.

The experience section of this bilingual customer service representative resume sample is a perfect example of how to maximize longer, loyal work relationships. Customer care is a field with a fairly high turnover rate, yet this jobseeker shows that he has stayed with his last two employers for six and eight years — this sends a powerful message that he can be counted on to be there for the employer and the customers.

It also uses just three bullet points each to detail his responsibilities and skills, with appropriate action verbs beginning each point. The experience section is presented in reverse chronological order, that is, with the most recent employer first. This is the way to go for your resume’s experience section unless there is a very compelling reason to do otherwise; it presents your most recent and relevant work front and center.

The education section may appear slim; however, there is no need to inflate this section with extraneous details. A high school diploma alone is fine in this field, especially with this jobseeker’s extensive experience.

Why You Need a Strong Bilingual Customer Service Representative Resume

Customer care is a popular field for energetic jobseekers like you, so each open position may draw many candidates. Your resume must clearly demonstrate to your future employer why you are the best possible fit for the position to earn you an interview slot. A successful resume tells recruiters that they need to learn more about you, so it must condense your career history into a concise, memorable format.

By following the writing best practices and modeling your own document on our bilingual customer service representative resume sample, you can present a compelling paper version of your career and land an interview.

Costly Bilingual Customer Service Representative Resume Mistakes To Avoid

All jobseekers need to be careful to avoid resume taboos like typos or data errors, poor grammar, and outright lies. People seeking a career in customer service should be especially careful about the emotive or expressive presence reflected in their resumes as well. Hiring managers want customers to be treated with respect and kindness, but they also want employees who adhere to company policies. Just like the tone presented in the bilingual customer service representative resume sample, make your resume seem friendly and professional, neither aggressive and overbearing nor overly sentimental.

Your communication skills are a major part of your job in this field, so double and triple check for the fine points of correct grammar and usage. Avoid non-parallel constructions, such as ending some bullet points with punctuation but not others. Paying a professional proofreader or copy editor for a review is not out of the question when your career is on the line.

Conclusion

It is easy to see from this bilingual customer service representative resume sample that making a positive first impression with a creative, quality resume may be your best bet to get the interview. Refer to it as well as the writing tips to help you turn your professional achievements into a great document that leads to your next fulfilling job.