A resume is an important document when you are trying to break into an entry-level customer service representative job. CSRs, or customer service reps, are key players in any company because they’re often the first person with whom a potential client interacts.
It’s important to include examples of your interpersonal skills in this type of document. Showing things like high-trust positions you have held, customer service experience, and even volunteer work can help increase your chance of being called for an interview as they show your interpersonal skills and abilities.
Customize the customer service representative entry-level resume template below to get started in your search for a new CSR job.
123 Fake Street | City, State, Zip Code
Customer service professional seeking a management role. Skilled in training staff and establishing rapport with clients. Self-motivated with exceptional communication and computer capabilities.
Waitress Manager Company Name– City, State 04/2009 – 03/2012
- Planned and coordinated logistics and materials for board meetings, committee meetings and staff events
- Computer office assistant
- Appointment setting
- Faxing, answered a high volume of phone calls and email inquiries
- Completing outside errands, filed paperwork and organized computer-based information
Sales, Cashier AssociateCompany Name – City, State 01/2007 – 07/2009
- Described product to customers and accurately explained details and care of merchandise.
- Repaired and replaced defective garment parts, including pockets, pocket flags and coat linings.
- Suggested style changes to the creative team.
- Maintained cleanliness and presentation of stock room and production floor.
- Directed calls to appropriate individuals and departments.
- Built long-term customer relationships and advised customers on purchases and promotions.
High School Diploma: Accounting and Business Management El Camino College– Torrance, California June 2014
Coursework in Business Administration, Communications and Accounting Desktop publishing workshop Time Management courses :
Customer Service Representative Entry-Level Resume Questions
How do you make a customer service representative entry-level resume?
Attempting to write the perfect resume may seem like a daunting, tedious task. This is especially true when you are applying to entry-level jobs and do not have a lot of relevant experience. One of the easiest ways to make a compelling document is to use our effortless resume builder. Turn to our customer service representative entry-level resume sample as well to learn what sections and industry keywords to include.
What sections should you include in your customer service representative entry-level resume?
Take a look at our customer service representative entry-level resume sample to understand what sections to include in your document. As you can see, the jobseeker in our example begins with a professional summary. While most jobseekers use a summary, it is also acceptable to use an objective statement instead if you are an entry level jobseeker. Whichever introductory section you choose, use it to identify key skills, accomplishments, or relevant personality traits.
After your summary or objective, list six to eight applicable proficiencies in a skills or core qualifications section. Then create a work experience section that outlines previous positions and an education section that communicates your academic background.
How can you separate your customer service representative entry-level resume from other candidates’ resumes?
Our customer service representative entry-level resume sample shows how to separate your resume from others’ documents. The jobseeker mentions skills in communication, credit card processing, and multi-line phone management, which are important aspects of customer service representative jobs. She also relates previous experience in waitressing and sales to the job at hand. She includes descriptions such as “described product to customers” and “answered a high volume of phone calls.”
Follow this example. When applying to an entry level job, you compete against candidates who likely lack relevant experience. If you can find ways to show similarities between previous positions and the open position, you increase your chances of setting yourself apart.
What’s the best length for a customer service representative entry-level resume?
Notice how the jobseeker in our customer service representative entry-level resume sample uses only one page to list her qualifications. Those with extensive experience of 10 years or more may benefit from using two pages. However, as an entry-level jobseeker, you should use a single-page resume. Use bullet points and other formatting techniques to help you condense your information.
What should you do to make sure your customer service representative entry-level resume makes it past an ATS?
Some companies receive dozens, even hundreds, of applications and resumes for a single open position. That is why many employers use software programs called applicant tracking systems to filter through resumes. These screening tools compare your resume to the job listing to determine its relevance. Hiring managers receive only the resumes that score well with these tools.
To help your resume pass an ATS, use standard titles for the sections of your resume, as our customer service representative entry-level resume sample shows. Avoid intricate and colorful resume designs that may confuse these systems. Most importantly, use in your resume the keywords from the job listing.
More Customer Service Resume Templates
- Experienced Customer Service Representative Resume Templates