Janice Halt
123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com
Professional Summary
Efficient Customer Service Dispatcher courteously gathering customer information and passing it along to service professionals in a timely manner. Solid background in routing, scheduling and dispatching. Utilize exceptional computer skills to enter pertinent customer information and direct services as needed.
Core Qualifications
- Customer relations
- Database management
- Technical terminology
- Schedule flexibility
- Well-organized
- Strong communicator
Experience
Dispatcher, March 2015 — Present
Company Name – City, State- Answer incoming service requests via phone.
- Provide customers with information on service packages.
- Work with sales staff to ensure that product/service information is accurate.
- Transfer customers to the correct department for further assistance.
Dispatcher, May 2007 — June 2010
Company Name – City, State
- Maintained an updated list of available plumbing technicians.
- Provided customers with arrival estimates.
- Answered initial questions from customers.
- Verified information that was already in the system for existing customers.
Education
2007 High School Diploma
John F. Kennedy Junior-Senior High School — City, State