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Dispatcher Resume Example

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Janice Halt

123 Fake Street | City, State, Zip Code
Cell: 000-000-0000
email@email.com

Professional Summary

Efficient Customer Service Dispatcher courteously gathering customer information and passing it along to service professionals in a timely manner. Solid background in routing, scheduling and dispatching. Utilize exceptional computer skills to enter pertinent customer information and direct services as needed.

Core Qualifications

  • Customer relations
  • Database management
  • Technical terminology
  • Schedule flexibility
  • Well-organized
  • Strong communicator

Experience

Dispatcher, March 2015 — Present

Company Name – City, State

  • Answer incoming service requests via phone.
  • Provide customers with information on service packages.
  • Work with sales staff to ensure that product/service information is accurate.
  • Transfer customers to the correct department for further assistance.

Dispatcher, May 2007 — June 2010
Company Name – City, State

  • Maintained an updated list of available plumbing technicians.
  • Provided customers with arrival estimates.
  • Answered initial questions from customers.
  • Verified information that was already in the system for existing customers.

Education


2007 High School Diploma
John F. Kennedy Junior-Senior High School — City, State
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Customer Service Dispatcher Resume Questions 

1. Which skills are the best to list on a customer service dispatcher resume?

The two main responsibilities of a customer service dispatcher involve interacting with customers and using computers, so it is important that the skills you list relate to those two activities. As shown in our customer service dispatcher resume sample, communication and technical skills should both appear in some form on your skills and qualifications section. You can list soft skills as well as any specific computer programs you are proficient with as long as they are relevant to database and customer management. Leave out computer skills expected from the average professional, such as Microsoft Office.

2. What’s the best way to include digital skills on a customer service dispatcher resume?

Digital skills play a critical role in the duties of a customer service dispatcher, so take advantage of each section by showcasing your technological abilities. In addition to listing your most impressive digital skills in the skills and qualifications section, like the writer of our customer service dispatcher resume sample, consider mentioning them as accomplishments in the work experience section or as a descriptive sentence or bullet point in your summary statement. Many applicants include a professional summary statement to showcase such experience. It is also acceptable to list computer courses you took in the education section.

3. What’s the best format for a resume: PDF, MS Word, or .txt?

While many people save and submit their resumes as MS Word documents, this can cause distortion in the format of the document depending on which program the reader chooses to open the file in. Ensure your reader sees your carefully formatted resume, like our customer service dispatcher resume sample, the way you intended by saving and sending it as a PDF file. However, if the employer requests a specific file format, be sure to follow those instructions.

4. How can you separate your customer service dispatcher resume from other candidates’ resumes?

The high volume of resumes presented to a hiring manager makes it important for yours to stand out. When you use a more creative format or add a touch of color, it can show your reader that you are creative and able to use computer programs strategically. As you structure your resume, keep your personal touches simple and professional so they don’t distract the reader or take away from what you’ve written. Take a look at our customer service dispatcher resume sample for a visual example. If you find yourself overwhelmed, create a resume in minutes with our resume builder.

5. How do you write about hobbies on your resume?

Hiring managers usually only spend about six seconds looking at a resume, so you want them to read the important things about your professional accomplishments and industry-related skills rather than how much you enjoy table tennis. If you have a hobby that relates to or displays your superior communication or technological abilities, you can switch the title of the skills section of your resume to skills and interests and list a relevant hobby or two. As you can see in our customer service dispatcher resume sample, including a separate section for hobbies is not usually necessary or encouraged.