657 Jessie Street Columbus, OH 43201 (222)-124-1577 firstname.lastname@example.org
To obtain a position as Floor Manager in well organized company whereby skills and knowledge can be maximized to aid the business in achieving its goals and objectives.
Summary of Qualifications
Demonstrated leadership of 30+ employees Comprehensive grasp of all collections laws, both state and federal Experience in collections, skip tracing, compliance, client service, staff development, and administrative functions Creative problem solving and strategic thinking skills Proven results and high integrity
Collections Floor Manager, January 2007- Present Hollywood Casino, Grantville, PA
Responsibilities Ensured the integrity of all debt collection related processed and, when necessary, creating new processes that are responsive to the requirements of customers. Established, monitored, and improved the performance metrics of the collection floor. Provided and prepared performance reports to the divisions manager. Aimed and drove collection personnel to the highest level of performance possible within the corporate guidelines. Aimed and drove enhanced profitability through innovative approaches for increasing efficiency, productivity, and workforce enhancement.
Convention Services Floor Manager, May 2004- December 2006 Hyatt Regency, Jacksonville, FL
Responsibilities Acted and served as a liaison between meeting planners and the hotel staff. Administered and distributed the sales agreement. Supervised the detailing all Food, Beverage and A/V needs. Oversaw and managed room blocks and pick up. Monitored all events for the smooth execution.
Master’s Degree in Business Management, 2004 Yale University
Bachelor’s Degree in Business Management, 2002 Yale University