Customer Service Resume Samples

How to write a Customer Service Resume

Customer service takes in a number of different jobs. As such, candidates in this field need to make sure to customize their customer service resumes appropriately to each position applied for. Generally speaking, the sample customer service resume outline listed here is relevant in most situations. Some customer service resume samples are available on the web, and they may be able to provide additional useful tips regarding inclusions, but they may not always have the most optimum structure. The following structure is recommended for your customer service resume:

Contact Details

At the top you should include your full name followed by your contact details. This needs to include telephone numbers (landline and cell phone) email address that you can be reached at and your home address. Students can put in both their home address and address at university.


An objective is helpful for a customer service resume of a more junior candidate. An objective is a sentence which states what your goal is and what you are working toward. It is important to target these at the job to which you are applying, otherwise your potential employer will assume that you are sending out resumes at random to a lot of jobs and that you are not specifically interested in their job really. This customer service resume sample suggests that you include an objective that reads something like:

Highly motivated and enthusiastic individual with a passion for learning and a desire to work in customer service seeks entry level job in the fashion industry.


Customer service candidates with more experience should consider including a powerful profile at the top of their customer service resume. A profile is made up of four concise sentences which provide an overview of the candidate’s most relevant skills and experience to date, as they relate to this position. It must be tailored each time. Sample customer service resumes include profiles such as:

Talented customer service manager with more than 10 years experience managing customer service in the retail industry. Flexible leader with the ability to manage and motivate large diverse teams to achieve challenging goals on tight budgets. Expert in customer service principles who has mastered customer retention and can create processes to improve this key metric. Strategic communicator who thinks on his feet to deal with issues efficiently and effectively.

Your profile commands an important spot on your resume. It falls on the top third of the first page, which is where the employer will naturally look first. A strong profile stands your resume a much greater chance of making the “yes” pile than a resume that pays little attention to this area of a customer service resume.

This sample customer service resume demonstrates how keywords should be worked into your customer service resume profile to increase the chances of your resume being found when an employer searches for those words on job websites. Here, keyword examples included are “customer retention” and “customer service manager”. Keywords are covered in more detail below.

Key Skills

Customer service employees with greater work experience might also benefit from listing out some key skills in their customer service resume. A great chance to include more keywords in a resume, our sample customer service resume suggests that include your key skills in this way:

  • Customer Services Supervisory Skills
  • Customer Relationship Management
  • Training and Development for CSRs
  • Developing Customer Service Reports
  • Call Center Process Improvement
  • Budget Management

Customer Service Education

Your education section needs to be listed in reverse chronological order so you should begin with your most recent position. Specific customer service qualifications should definitely be included. In your education section, include: subject/s studied, educational institutes attended and their locations, graduation dates and also any professional qualifications completed.

Customer Service Work Experience

Customer service work experience must also be listed in reverse chronological order. Focus as much as possible on customer service skills and specific achievements that demonstrate these sorts of skills. If you just list responsibilities your resume will not be processed further. This sample customer service resume recommends you do it like this:

  • Improved customer retention by 30% by introducing new call center processes to reduce time spent waiting by customers.


  • Developed new approach for training customer service staff to ensure that the staff was better prepared for issues, reducing errors by 15%.

Or for a less senior customer service resume:

  • Proactively suggested new shorter customer call script for the help center which was taken up by the management team and implemented.

In writing your bullet points, consider using strong words that really best illustrate your achievements and involvement. Here, we’ve used “Improved”, “Developed”, and “Proactively”. Using action verbs at the start of your bullets will better emphasize your abilities.


Recent graduates seeking roles in a customer service environment may include relevant activities that demonstrate how they performed customer service tasks. More experienced customer service managers may list memberships of professional organizations or leadership positions held outside of work.


Customer service resumes should contain keywords that employers will search for in their search for a candidate. A high quality sample customer service resume will include a number of suitable keywords and phrases which could include phrases such as customer satisfaction, customer retention, processes or efficiency, depending on the specific job.

The above is a clear example of how sample customer service resumes are best structured and the way to write them for high chances of success. For those still at school, your university may also be able to provide you with sample customer service resumes to consider. From this page you can find sample resumes to get you started.

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Available Sample Resumes