Dynamic, knowledgeable leader with over 20 years experience spearheading business development in diverse corporate environments. Personable, client-centered professional adept at launching and managing profitable, multi-million dollar enterprises. Long, successful track record supercharging corporate operations and key initiatives. Encourage peak performance from both staff and team members. Outstanding communicator and negotiator. Exceedingly well-versed in gaming industry set up, regulation and procedures. Extensive experience in public relations, and fostering community trust and patronage of businesses. Known for can-do attitude and devotion to excellence. Trusted to delivering strong, sustainable revenue growth in diverse industries and business climates.
Operations Management · P&L Accountability · Team Building and Leadership · Marketing
Revenue Growth · Business Development · Service Goal Establishment · Project Launch
Strategic Planning · Public Speaking · Community Relations · Cost Management
Negotiations · Process Management · Policy/Procedure Development · Budgeting
LEAFGUARD, INC., Seattle, Washington · 2007 – Present
Seller and installer of architectural rain gutter systems.
Spearhead Operations team and business development. Maintain multi-million dollar P&L accountability for sales and installation operations. Collaborate with sales teams to manage operations costs and effectiveness. Establish and meet regional service goals. Develop major accounts and business relationships with enterprise-level clients. Negotiate complex, multi-level deal structures with vendors and third parties. Deliver periodic reports to senior management. Drive public relations initiatives. Manage diverse, geographically dispersed teams and projects. Mentor key operations personnel.
· Increased sales by over 10% in the first 3 months through staff stabilization initiative.
· Managed P&L for $11M in sales and $10M in installations.
· Restructured under-performing call center and scheduling teams.
· Out-performed quarterly operating targets.
ALASKA USA FEDERAL CREDIT UNION, Kirkland, Washington · 2007
Alaska’s largest financial institution with 16 branches in the state of Washington.
Assistant Branch Manager
Oversaw daily branch operations. Mentored staff on sales/service goals. Developed and launched promotional activities to enhance credit union brand, and generate new business. Maintained personable, accurate new account, teller and loan transaction services. Hired, trained, and evaluated staff. Investigated fraud and theft from branch accounts.
WASHINGTON STATE HIGHWAY PATROL, Seattle, Washington · 1999 – 2007
Investigated both personal and property crimes. Maintained extremely high conviction rate. Participated in complex, long-term investigations from complaint to trial. Specialized in expert review of financial, governmental, and personal documents.
DODGE CITY CASINO AND SALOON, Longview, Washington · 1998 – 1999
Supervised all casino, and non-gaming operations. Created staff training program. Directly managed over 100 employees. Coordinated all pre-opening activities. Developed operations budget. Ensured compliance corporate policy and state law. Negotiated operating permits with local Chamber of Commerce. Exceeded initial revenue projections by 100%, advancing Phase II implementation by 2 years.
RED WIND CASINO, Lacey, Washington · 1995 – 1997
Assistant General Manager
Directed operations at $20M, multi-phase casino start-up. Mentored department directors on budgets, human resources, and capitol expenditures. Made purchasing decisions for furniture, fixtures, and equipment. Developed and interpreted Internal Controls, policy and procedures, and ensured compliance with State Compact. Investigated crimes and code violations. Supervised 4 managers and over 75 employees in 24-hour operation. Assisted with planning $30M phase III expansion.
CHINOOK WINDS CASINO AND RESORT, Lincoln City, Oregon · 1995 – 1997
Managed operations for $35M casino/resort. Successfully negotiated $5M temporary facility endorsement. Contributed to $35 million dollar casino/resort planning. Developed resort staff training program. Directly managed 35 employees. Hired and trained supervisors, managers, and staff. Developed personnel manual, safety program, and customer service training. Created marketing strategy that put casino in the black 5 years ahead of schedule.
RIVERBOAT HOTEL AND CASINO, Reno, Nevada · 1993 – 1995
Monitored all casino and hotel operations. Investigated and reported violations of internal controls, policies and procedures.
UNITED STATES ARMY · 1984 – 1993
Soldier / Recruiter
Led base security details. Obtained qualified applicants for Army enlistment. Conducted extensive outreach with high school administrators, public officials, civil leaders, and parents. Represented the United States Army to the next generation of American patriots.
Completed 3 years toward Bachelor of Arts – Business Administration