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Table of contents

Case manager resume examples
Related resume examples
Choose the right resume format for your case manager resume
How to write a case manager resume in 5 simple steps
Add a cover letter
Key takeaways for your case manager resume
Commonly asked questions about resume writing

Being a case manager takes dedication and drive. From managing a diverse caseload to collaborating with a variety of professionals, your quick decisions can make a huge difference in the lives of your clients. You are the one responsible for making sure that they get access to the resources they need. To do that, you need to land the right case manager role.

To help you land the perfect role where you can put your skills to work, you’ll need a resume that works as hard as you do. We can help with that!

This guide will cover:

Inspiring case manager resume examples.
Steps to write your own impactful resume for a case manager.
Optional sections to enhance your case management resume.
The importance of writing an effective cover letter.
Key insights to streamline your job-seeking journey.

Looking to build a professionally designed case manager resume in minutes? Try our AI Resume Builder. Choose a template that reflects your professional style and receive expert guidance for each section, ensuring your content effectively showcases your case management skills and commitment to client welfare.

Case manager resume examples

Entry-level case manager resume example

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Why this entry-level case manager resume works?

It’s simple
This resume is laid out plainly and showcases the applicant’s professional skills in an uncluttered and distraction-free layout.
It emphasizes skills
This candidate has been a student until recently and has relatively little work experience. That’s why highlighting key skills has a stronger impact than focusing on work history.
It includes a certification
For candidates of all experience levels, certifications can be a great way to demonstrate competence and a continuous commitment to professional development.

Experienced case manager resume example

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Why this experienced creative director resume works?

It focuses on experience
This candidate has over 15 years of experience, so placing work history at the center of her resume plays to her strengths.
It uses numerical data
Including numbers allows this candidate to showcase the scope and impact of her work.
It includes soft skills
Technical knowledge and training is important, but communication and conflict resolution are absolutely crucial to a case manager’s career. This candidate showcases these and other soft skills alongside her technical knowledge and abilities.

Choose the right resume format for your case manager resume

Selecting the best resume format is a crucial decision for any resume. Your chosen format should effectively showcase your case management experience and achievements. Consider which of these three formats best represents your career profile:

The chronological resume format is suitable for experienced case managers. It presents your case management journey in reverse-chronological order, allowing potential employers to track your progression in the field — such as notable cases you’ve handled or specific roles you’ve held over the years.
The combination resume format effectively combines your career history with a comprehensive skills section. It’s ideal for midcareer case managers, especially those aiming for leadership or supervisory roles.
The functional resume format highlights your case management skills, making it a great choice for case managers who are just entering the field or transitioning from roles such as internships or academic programs. With the functional format, your skills can bridge the gaps left by experience.

Now that you’ve chosen a format that puts your best foot forward, it’s time to style your resume with a resume template.

Choose the right resume template for your case manager resume

Create your resume

Your resume template should reflect the dedication, professionalism and judgment expected of a case manager.

For case managers aiming to create a professional resume quickly, a simple resume template may be the right choice. Its straightforward design places your case management skills and experience front and center in the most uncomplicated way.

For a resume that leaves a lasting impression, consider a creative or modern resume. These styles add a touch of character and allow you to showcase your unique personality.

Our resume templates come in various file types, including Word resume templates and Google Doc templates that you can easily download and customize to suit your specific needs.

It is important that no matter which template you choose, you make a strong impression on the hiring department. That’s why we suggest choosing a template that is appropriately professional but with enough unique elements to help you stand out.

Now that you’ve styled your resume, it’s time to actually write it!

How to write a case manager resume in 5 simple steps

Think of your resume as your opportunity to narrate your career journey as a case manager. It should encapsulate the most significant milestones in your career, from impactful cases to collaborative efforts with fellow professionals. Your career history, skills and experience should come together to define your professional identity and illustrate how you’ve reached this point in your career.

Let’s break down this process step by step.

Step 1

Review the case manager job listing for keywords

Before you start building the content of your resume, carefully examine the job description for the position you’re pursuing. Scrutinize the job listing to identify crucial skills and qualifications, such as case coordination, client advocacy and care planning. Understanding the specific requirements of the job listing helps you tailor your resume to align with the role.

Hiring teams often seek specific competencies, and they may use certain keywords to filter through applicants. This is where applicant tracking systems (ATS) come into play.

To create a resume that’s compatible with ATS systems, try to echo the terms and phrases found in the job description. For example, if “client advocacy” or “care planning” is highlighted, incorporate these elements into your professional summary, skills section and work history. Just be sure not to lie. Your resume should only include qualifications that you actually have.

Step 2

Summarize your career achievements

A resume is a bit like an introduction to who you are as a professional. Like any introduction, it should begin with an appropriate greeting. For a resume, the greeting that gets you started is called a resume profile. There are two primary types of resume profiles: professional summaries and career objectives, and both can be effective for your case manager resume, depending on your career trajectory.

A professional summary provides a brief overview of your case management career, ideally suited for those with extensive and consistent experience in case management. This format is particularly impactful for case managers who have achieved significant milestones, such as successfully coordinating complex cases or leading care teams to exceptional outcomes. A professional summary allows you to quickly explain your career and begin your resume by drawing attention to some of your most important achievements.

On the other hand, a resume objective focuses on your career aspirations. It’s a suitable choice for case managers who may be new to the role, such as recent graduates or those transitioning from related fields. This format emphasizes your enthusiasm, transferable skills and your commitment to making a positive impact in the field of case management. Instead of summarizing where you’ve been, a resume objective gives you space to explain where you would like to go.

Let’s explore how each of these would appear on a case manager’s resume.

Case manager professional summary example:

Dedicated case manager with over a decade of experience in successfully coordinating complex cases and advocating for clients’ needs. Recognized for transforming challenging situations into positive outcomes and consistently exceeding care expectations. Skilled at aligning case management strategies with the well-being of individuals and the goals of organizations.

Case manager resume objective example:

Aspiring case manager with a strong foundation in social work and a passion for improving lives. Eager to leverage my advocacy skills, collaboration abilities and strategic thinking to provide exceptional care and support to individuals and families in need. Committed to making a meaningful difference in the field of case management.

Step 3

Highlight your essential case manager skills

Your unique skill set can be the difference between successful client care and a bureaucratic labyrinth. Your case management skills are the thing that allows you to navigate through the complex world of client resources, health care, advocacy and support. Your resume should reflect the importance of these skills with a strongly written skills section that highlights both hard and soft skills.

Hard skills are the technical abilities that you’ve earned through training and experience. For a case manager, this might be case management software, care plan development, crisis intervention and an understanding of medical and social services. Essentially, these are concrete and teachable abilities essential to the role.

On the other hand, soft skills are your interpersonal qualities and leadership attributes. Effective communication, team collaboration, empathy, adaptability to evolving client needs and the ability to inspire and support clients are just a few of the essential soft skills that your resume should showcase. While they may be less technical, soft skills are just as important as hard skills when it comes to both your career and the success of your resume.

Let’s explore the skills commonly featured on resumes of case managers.

Key skills for a case manager resume

Hard Skills

Proficiency in case management software
Care plan development
Crisis intervention
Knowledge of medical and social services
Client assessment

Soft Skills

Effective communication
Client advocacy
Empathy and compassion
Adaptability to evolving client needs
Problem-solving

Here’s an example of a persuasive case manager skills section:

Proficient in utilizing case management software for efficient client care.
Experienced in developing comprehensive care plans to meet individual client needs.
Skilled in crisis intervention and resolving challenging situations.
Knowledgeable about medical and social services, facilitating seamless client access.
Effective communication skills to advocate for client well-being.
Demonstrated empathy and compassion in supporting clients through their journeys.

Pro tip

A case manager may not be a tech worker, but staying up to date on the latest case management software can make a huge difference in your career. Technology is always changing and staying on top of those changes can be a great tool toward ensuring the best possible outcomes for your clients.

Step 4

Describe your case manager work history

Case management is a demanding field, and no amount of training can completely prepare you for the complex and challenging situations that may arise in the course of your career. That’s why your experience is essential. Your resume illustrates the fact that you are prepared to handle whatever your role throws your way. Use your work experience section to show what you’ve learned on the job and the positive impact you’ve made on those roles.

For maximum effect, highlight specific cases that challenged your skills, the unique obstacles you navigated, leadership roles you assumed and innovative approaches you employed. Providing a detailed account of your career history is an excellent way to demonstrate the impact of your work.

To emphasize your contributions, use action words in your resume. Words like “coordinated,” “advocated,” and “innovated” underscore the energy and dedication you bring to your role.

Example case manager work history entry:

Case Manager, Compassionate Care Services
Los Angeles, CA
April 2018 – Present

Coordinated and managed complex client cases, providing comprehensive care plans and advocating for clients’ well-being.
Acted as a primary point of contact between clients and health care providers, ensuring transparent communication and client satisfaction.
Developed and implemented innovative care strategies that resulted in a 20% reduction in hospital readmissions.
Utilized advanced case management software to streamline processes, improving case documentation accuracy by 15%.
Mentored and supported the case management team, fostering their growth and enhancing the agency’s service quality.

Pro tip

Illustrate your achievements with quantifiable metrics. Whether it’s reduced hospital readmissions, improved documentation accuracy or enhanced service quality, numbers convey the impact of your case management leadership and commitment to client well-being.

Step 5

Showcase your education

Start by listing your highest level of education in a concise education section. Make sure to highlight any relevant case management training, workshops or certifications alongside your academic degree.

How to present your education and credentials:

EDUCATION

B.S.W. in Social Work
University of California, Los Angeles, CA

CERTIFICATIONS

Certified Case Manager (CCM), Case Management Society of America
Advanced Crisis Intervention Certification, Institute for Case Management Excellence

Additional sections for your resume

Languages

Speaking multiple languages can help open doors to communication with a diverse range of clients and resources. This is a highly sought-after skill for case managers, so you should be sure to list any additional languages that you speak.

How to list languages on your resume:

Fluent in English and Spanish
Proficient in Portuguese

Hobbies and interests

Including personal projects or hobbies, particularly those related to social work, community engagement or client advocacy, provides a holistic view of your dedication to the field.

How to feature hobbies and interests on your resume:

Volunteered at a local shelter, providing support and advocacy for homeless individuals and families.
Organized community outreach events, connecting resources to underserved populations and promoting social well-being.

Community engagement and collaboration

Highlight your involvement in community projects, especially those related to social services, client support or community development, to showcase your commitment beyond your professional role.

How to showcase community engagement on your case manager resume:

Collaborated with local nonprofits to establish support programs for at-risk youth, positively impacting their lives and futures.
Participated in community service initiatives, advocating for improved access to health care and social services for vulnerable populations.

Add a cover letter

Create your cover letter

As a case manager, you need a resume that demonstrates your willingness to go above and beyond for your career and the clients you serve. To that end, you’ll want to include a cover letter.

Writing a cover letter offers you a platform to showcase your passion and commitment to case management. Cover letters serve as a canvas to express your dedication to improving the lives of your clients and stakeholders through effective case management.

If your resume includes unique elements, such as unconventional career paths, this is your opportunity to address them proactively. Add context to the information on your resume and utilize the extra space to explain how your experiences uniquely qualify you for the position.

For expert guidance on composing an impactful cover letter, explore our comprehensive guide on how to write a cover letter, and draw inspiration from our extensive collection of cover letter examples.

To maintain a consistent visual identity between your cover letter and resume, consider using a professionally designed cover letter template from our Cover Letter Generator.

Key takeaways for your case manager resume

Personalize your resume for each opportunity
Tailor your resume to align with the specific requirements of each case manager role, emphasizing your skills in client support, effective communication and problem-solving.
Highlight your case management experience
Showcase your hands-on involvement in managing cases, from assessment to intervention, demonstrating your ability to excel in dynamic and ever-evolving case management settings.
Emphasize your dedication to continuous learning
Highlight any advanced courses, certifications or workshops you’ve undertaken in the realm of case management, underscoring your commitment to staying updated with the latest industry practices and ethical standards.
Express your passion for case management
While your resume provides a glimpse of your skills, a well-crafted cover letter can convey your genuine passion for making a difference in the lives of clients and the driving force behind your career choice. It adds a personal touch.
Highlight measurable achievements
If you’ve contributed to improved client outcomes, streamlined case processes or implemented effective interventions, emphasize these accomplishments with concrete metrics and results.
Showcase collaboration and team leadership
In the realm of case management, collaboration is essential. Highlight instances where you’ve effectively collaborated with multidisciplinary teams, showcasing your ability to foster cooperation within a group setting for optimal client support.