Customer service jobs require individuals with excellent communication skills, and your resume is one way to show off your experience and ability to create well-written documents. A resume also shows you have some experience working with computers and word processing applications.
A wide variety of industries call for customer service representatives. Include industry-specific prior positions you’ve held, and be sure to include any on-the-job training and classes that pertain to the position you’re applying for. Your job summary should detail any phone systems you’ve worked with and what computer software programs you’re proficient in or have any formal training in.
Check out the link below for an experienced customer service representative resume template to assist you in creating a document that works.
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Janet Gray
123 Fake Street | City, State, Zip Code
Home: 000-000-0000– email@email.com
Career Overview
Highly enthusiastic customer service professional with over three years client interface experience.
Core Strengths
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Accomplishments
Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Customer Interface
- Greeted customers upon entrance and handled all cash and credit transactions.
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Work Experience
Front Office Assistant
March 2007 to July 2011 Company Name City, State
- Created new processes and systems for increasing customer service satisfaction.Worked as a team member performing other duties, product assistance and cleaning.Promptly responded to general inquiries from members, staff, and clients via mail, e-mail and fax.
Medical Receptionist
November 2005 to March 2007 Company Name City, State
- Replenishing shelves in patient rooms with items from the stockroom.Executed outbound calls to existing patients base resulting in 80 % increase in patient satisfaction.Accurately logged all daily shipping and receiving orders.Responsible for ringing up patients in a timely manner and guaranteeing high level of customer service.Guaranteed positive patient experiences and resolved all patient complaints.
Cashier
April 2004 to January 2005 Company Name City, State
- Processed merchandise returns and exchanges.Organized the store by returning all merchandise to its proper place.Recommended, selected and helped locate merchandise based on customer needs and desires.Responsible for ringing up customers in a timely manner and guaranteeing high level of customer service.
Educational Background
Certificate: Administrative Assistant, 2016 Middle Georgia Tech City, State
Coursework in Business Administration and Organizational Development
GED: General Study, 2006 Lauderhill GED Center City, State
Diploma: Medical Assisting, 2006 Concorde Career College City, State